Job Title: Portfolio Support – Tenancy Management

Location: Birmingham (Office-Based)

Salary: £25,000–£28,000 DOE

Hours: Monday–Friday, 9:00am–5:30pm

About the Role

A well-established Birmingham property developer is seeking a Portfolio Support professional to join its growing Tenancy Management team. This is a fantastic opportunity for an organized, proactive, and professional individual looking to develop within a fast-paced property environment.

Working closely with the Portfolio Manager, you will support the day-to-day management of a property portfolio, with a strong focus on tenant communication, maintenance coordination, and operational support. This role goes beyond administration and requires ownership of maintenance matters and excellent customer service.

Key Responsibilities

• Manage and coordinate maintenance requests from start to finish
• Liaise with landlords, contractors, and suppliers to arrange and oversee works
• Monitor repairs, snagging, and warranty-related issues through to completion
• Act as the main point of contact for tenants, managing queries professionally and efficiently
• Support viewings, lettings administration, and holding fee procedures
• Chase and track payments, including lettings fees and maintenance invoices
• Coordinate end-of-tenancy repairs and property turnaround
• Assist with utilities and council tax correspondence
• Escalate complaints and support resolution processes
• Maintain accurate records and ensure smooth portfolio operations

About You

Experience:

• 1–2 years’ experience in a property-related role such as:
• Property Administrator
• Property Coordinator
• Maintenance Coordinator
• Or similar

Skills & Competencies:

• Strong organizational and coordination skills
• Ability to manage multiple priorities
• Excellent communication and interpersonal skills
• Professional, confident, and well-presented
• High level of accountability and initiative
• Proactive and solution-focused approach

Technical Skills:

• Strong IT skills, including Microsoft Office
• Comfortable using WhatsApp for business communication
• Ability to learn and use CRM/property management systems

Additional:

• Full UK driving license preferred but not essential

Working Environment & Benefits

• Professional and structured office environment
• Office-based role only (no hybrid or remote working)
• 21 days annual leave + bank holidays
• Opportunity to grow within an established and reputable property business