Compliance Analyst
London | Hybrid 
£55,000 - £65,000
Lloyd’s / London Market Insurance

A leading London Market insurance business is seeking a Compliance Analyst to join its well established Compliance function.

This role offers a key opportunity to take ownership of customer outcomes, while supporting broader compliance activities within a highly regulated Lloyd’s environment.

Duties

Complaints & Customer Outcomes 

• Lead the investigation and resolution of complaints in line with FCA and Lloyd’s requirements.
• Liaise with underwriting, claims and distribution teams to gather information and progress cases.
• Draft clear, accurate and customer-focused complaint responses.
• Conduct root cause analysis and produce complaints MI to identify trends and improve outcomes.
• Support continuous improvement of complaints processes and frameworks.

Compliance Advisory & Support

• Provide support on regulatory queries and compliance advice across the business.
• Assist with horizon scanning and regulatory change updates.
• Contribute to compliance input on business projects where required.

Financial Crime & Governance

• Support elements of the financial crime framework, including sanctions screening.
• Contribute to compliance reporting, dashboards and documentation.
• Collaborate with wider teams including Risk, Legal and international stakeholders.

Experience Required

• Strong complaints handling experience within the Lloyd’s or London Market insurance sector (essential).
• Background in insurance compliance or complaints-focused roles. 
• Good understanding of FCA and Lloyd’s complaints handling requirements.
• Strong analytical skills, with experience in complaints MI and root cause analysis.
• Confident communicator with the ability to manage stakeholders across the business.