Sales Floor Manager
Leeds (Hybrid)
£40,000 – £45,000 + Uncapped Bonus (OTE £70,000 – £100,000+)

We’re recruiting for a fast-growing, highly commercial organisation within the property sector, seeking an experienced Sales Floor Manager to lead a high-volume inbound sales operation.

This is a hands-on leadership role focused on driving lead conversion, coaching a team of sales negotiators, and improving pipeline performance, customer experience and revenue outcomes.

The Role

You will manage the day-to-day sales function, ensuring inbound enquiries are handled effectively from first contact through to signed agreements. Leading from the front, you’ll use coaching, data and strong processes to maximise team performance.

Key Responsibilities

Sales Leadership & Team Management

• Lead, coach and develop a team of 5–10 sales negotiators
• Set clear performance targets and drive accountability
• Conduct 1:1s, call reviews and performance management

Lead Management & Conversion

• Oversee inbound lead allocation and follow-up discipline
• Drive improvements in conversion rates
• Maintain a structured, high-performing pipeline

Coaching & Sales Quality

• Review calls and coach on objections, closing and discovery
• Improve qualification, fact-finding and customer understanding

Performance & Reporting

• Monitor KPIs including conversion, activity and pipeline health
• Report on performance, risks and improvement actions

CRM & Process Discipline

• Ensure accurate CRM usage and pipeline visibility
• Identify inefficiencies and drive process improvements

Customer Experience

• Maintain a high-quality customer journey
• Handle escalations and improve processes based on feedback

Recruitment & Development

• Support hiring, onboarding and team development
• Address underperformance and retain top performers

About You

• 5+ years’ experience managing a high-performing sales team
• Background in inbound or phone-based sales
• Proven success improving conversion rates and team output
• Strong experience with KPIs, pipelines and CRM systems
• Confident coaching live sales activity and behaviours
• Commercially focused with strong decision-making skills

(Property experience is beneficial but not essential.)

What We’re Looking For

• Results-driven, hands-on sales leader
• Strong communicator with high standards
• Ability to challenge performance and drive improvement
• Balance customer experience with commercial outcomes

Working Arrangements

• Hybrid (3–4 days in Leeds office)
• Some evenings/weekends on a rota basis

Why Apply?

• Uncapped earning potential
• Opportunity to shape and scale a growing sales function
• High-impact role in a fast-paced, performance-led environment

For further information please contact Alexandra Elliott on Tel:  or email