Contact Centre Advisor – Transport for London (TfL)

Location: Stratford, London

Help Keep London Moving!

At TfL, everything we do helps London stay connected — and our Contact Centre is right at the heart of that mission.

We’re looking for vibrant, customer-focused Contact Centre Advisors who love helping people and bring energy, creativity, and positivity to every interaction.

If you’re someone who lights up a room, thrives on great conversations, and genuinely cares about making someone’s day better, this could be the perfect role for you.

What You’ll Be Doing

• Be the friendly voice of TfL, supporting customers with their journeys, queries, and experiences
• Deliver world-class customer service across calls, emails, and digital channels
• Bring your ideas to the table — we value fresh thinking and continuously explore smarter ways of working
• Work with your team to achieve targets related to quality, efficiency, and customer satisfaction
• Handle every interaction with confidence, empathy, and a can-do attitude

What We’re Looking For

We’re looking for someone who is:

• Full of personality, bubbly, approachable, and easy to talk to
• A brilliant communicator, articulate, confident, and with strong written skills
• Driven and ambitious, motivated to achieve goals and perform at your best
• Customer-focused, you genuinely enjoy helping people and solving problems
• Creative and curious, always thinking of new ways to improve the service we provide

If you’ve ever been told you have “great energy” or that you make people feel at ease, that’s exactly what we’re looking for.

What’s in It for You

• A fun, supportive team that celebrates success together
• A positive and inclusive working environment
• A buzzing Stratford office that keeps you connected and part of the action
• Monday to Friday working pattern, supporting work-life balance
• Career progression opportunities, we have a proven track record of advisors  growing their careers within TfL
• This is a hybrid role, following successful completion of training.
• Excellent transport links into Stratford — one of London’s best-connected transport hubs
• Shopping, restaurants, and leisure options on your doorstep at Westfield Stratford City, one of Europe’s largest shopping centres

Diversity & Inclusion

At TfL, we’re committed to building a diverse and inclusive workforce that reflects the city we serve. We welcome applications from all backgrounds, experiences, and communities.

We believe that different perspectives drive innovation and help us deliver better outcomes for London.

Ready to Make a Difference?

If you’re full of ideas, love a challenge, and want to play a real part in keeping London moving, we’d love to hear from you.