• Company-wide performance bonus
• 25 days annual leave
• 3 additional company closure days over Christmas
• Hybrid working
• High-autonomy, commercially impactful role
• Collaborative and ambitious agency environment

The Company:

Our client is a highly regarded, fast-growing events agency known for delivering exceptional, insight-led experiences for an impressive portfolio of international brands. Blending creativity with meticulous execution, they specialise in producing impactful meetings, conferences, and experiential events across both live and virtual environments.

Working as a true extension of their clients’ teams, they take a consultative, partnership-driven approach, ensuring every event is strategically aligned, flawlessly delivered, and genuinely memorable. Their offering spans end-to-end event delivery, including venue sourcing, full project management, production, content development, and accommodation logistics.

With a collaborative and energetic culture, our client brings together experienced industry professionals who share a passion for innovation and excellence. Their “can-do” attitude, attention to detail, and commitment to exceeding expectations have earned them a strong reputation and long-standing client relationships.

They are also committed to responsible business practices, with a growing focus on sustainability and continuous improvement across everything they do.

This is an exciting opportunity for an Operations Account Manager to join a forward-thinking organisation where creativity is encouraged, success is recognised, and people are truly valued. As an Operations Account Manager, you will play a key role in shaping client success and delivering exceptional event experiences.

The Role:

Client Relationship & Account Growth

• As  Operations Account Manager  you will act as the primary day-to-day contact for allocated accounts, building trusted long-term client relationships.
• Lead client meetings, manage briefings, and ensure clear communication between clients and the Event Management team
• Identify opportunities to grow accounts and drive repeat business.

Commercial Ownership & Performance

• Own the commercial performance of assigned accounts, ensuring revenue and margin targets are achieved.
• Negotiate fees and contractual terms, manage scope to protect profitability, and identify opportunities for additional work and upsell across projects.
• Brief Scoping, Proposals & Contracting
• Scope client briefs thoroughly, defining deliverables, responsibilities, assumptions, and exclusions.
• Develop Statements of Work and costings in collaboration with the Event Management team
• Support contract negotiations and implement change control processes for scope variations.

Project Oversight & Collaboration

• Maintain oversight of projects delivered by the Event Management team, ensuring clear handovers from scoping to delivery.
• Monitor timelines, budgets, and client expectations
• Attend key planning meetings and lead client communication throughout the project lifecycle.

Onsite Leadership & Financial Governance

• Attend key live events as the senior client contact where required, ensuring delivery aligns with agreed scope and contractual commitments.
• Oversee project budgets, margin tracking, invoicing schedules, reconciliations, and support forecasting and operational improvements.

The Candidate:

Essential

• 4–7+ years’ experience within an event agency environment
• Strong commercial acumen with demonstrable P&L or account ownership
• Significant experience scoping briefs and developing appropriate Statements of Work
• Proven communication and relationship building ability
• Proven ability to grow accounts and manage margin
• Strong negotiation and stakeholder management skills
• Experience supporting or leading onsite event delivery

Highly Desirable

• Experience working with beauty, wellness, or lifestyle brands

KPIs

• Accuracy and clarity of Statements of Work
• Scope management and change control effectiveness
• Client retention and satisfaction
• Repeat business generation
• Account revenue growth
• Project margin performance

In return, our client offers a flexible and supportive working environment, excellent opportunities for career progression, and the chance to work on a diverse range of high-profile events. Alongside this, they provide structured training and development, a collaborative team culture, and the opportunity to be part of a growing, forward-thinking agency where your contribution as an Operations Account Manager is genuinely valued. This Operations Account Manager role offers strong visibility and impact within the business.

Live specialises in all disciplines (and at all levels) across events, experiential and exhibitions.  If this position isn't quite what you're looking for please visit live-recruitment.co.uk to view all of the opportunities we are recruiting.

As a specialist events recruitment agency we help our clients build the most talented and diverse teams in the UK. We encourage applications from candidates of all backgrounds, embracing diversity across all intersecting dimensions, including ethnicity, gender, sexual orientation, well-being, abilities, and neurodiversity. We are dedicated to ensuring a supportive and accessible recruitment process. If you require any adjustments or accommodations for any reason, please do not hesitate to let us know.

Vacancy Ref: DP/17322