Customer Care Expert

Location: Ipswich (IP3)
Salary: £14.77 per hour
Hours: Monday to Friday, 07:30 - 17:00
Start Date: Immediate

About the Role

We are recruiting on behalf of our client for a Customer Care Expert to join their busy Customer Care Centre in Ipswich. This is a temp-to-perm opportunity.

You will be a key point of contact for both new and existing customers, handling enquiries, processing hire orders, and responding to time-critical service and breakdown requests. This is a fast-paced, high-volume environment where delivering a consistently high level of customer service is essential.

Key Responsibilities

• Act as the first point of contact for customer enquiries via phone and email
• Process hire orders, prepare accurate documentation, and ensure attention to detail
• Manage breakdown calls and service-related enquiries with urgency and professionalism
• Accurately log jobs, ensuring all relevant details and updates are recorded
• Liaise with transport planners, depots, engineers, and third parties to coordinate deliveries, collections, and repairs
• Provide customers with clear updates, estimated times of arrival, and effective solutions
• Build and maintain strong customer relationships, identifying opportunities to support business growth
• Meet performance targets including call answering times and email response times
• Escalate issues to management where necessary

About You

• Previous experience in a customer service role within a fast-paced environment
• Excellent communication skills across phone and email
• Strong organisational skills with the ability to multitask effectively
• Ability to remain calm and solution-focused under pressure
• High level of accuracy and attention to detail
• Competent in Microsoft Office, including Excel
• A flexible and proactive team player
• Experience within plant hire, logistics, or a service-based environment is desirable

What's on Offer

• Temp-to-perm opportunity with long-term potential
• Competitive salary of £32,640
• Monday to Friday working hours
• Immediate start available

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.