Senior Service Desk Engineer – 2nd Line

Salary: Up to £35,000 per annum

Location: South Tyneside

My client, based in South Tyneside, is My client is a rapidly growing IT business, who provide a managed service solution to organisations across the UK.

Due to their continued growth, they are seeking a Senior Service Desk Engineer (2nd Line), with a particular focus on Networking capabilities.

The Role

• Act as the second line of support for IT issues via phone, email, and ticketing systems.
• Troubleshoot hardware, software, and network problems, escalating when required
• Manage user accounts and access rights in Microsoft 365 and Active Directory
• Provide support across SharePoint, including setting up permissions
• Configure and support desktops, laptops, and mobile devices
• Keep tickets updated and resolved in line with SLAs
• Assist with IT projects, rollouts, and system improvements

The Person

• Proven experience in an IT support or service desk role, specifically within an IT Managed Services environment
• Strong knowledge of Windows OS, Microsoft 365, and Active Directory
• Holder of a current Microsoft certification (365, Azure etc.)
• Strong knowledge of networking (DNS, DHCP, VPN, TCP/IP) and router/firewall configuration
• Hold an up-to-date CompTIA N+ certificate (essential)
• Hold an up-to-date CompTIA A+ certificate (desired)
• Excellent troubleshooting and problem-solving skills
• Customer-focused with strong communication skills
• Hold a full driving licence and own vehicle, and willing to travel to client sites when required

This is a fantastic opportunity to join a rapidly growing and ambitious organisation at an exciting time with genuine opportunities for career development and progression.

Alongside this, their supportive environment and culture is designed to develop talent, with an ongoing commitment to your personal and professional development, with continuous product training at the heart of their offering.

The role office based from their South Tyneside HQ and will involve site visits to clients. With this in mind, a driving licence and access to your own vehicle is essential in order to be considered for the role. Post a successful probationary period, they are offering a hybrid working model. The role is a Mon-Fri operation, but also offers the optional overtime for ‘on-call’ work.

If you feel you have the qualities they seek, please forward your CV and covering letter indicating your current package to Graeme Parker at GEM Partnership or for a discreet conversation call their Peterlee office.

GEM Partnership is acting as an employment agency on this vacancy.

Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion.

We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.

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