Are you passionate about delivering exceptional customer service and building strong, long-term relationships? We are looking for a Customer Care Specialist to join a fast-paced, customer-focused team where service excellence sits at the heart of everything they do.

As the first point of contact for customers, you will be the voice of the business - handling enquiries, resolving issues, and ensuring every interaction is professional, empathetic, and efficient. From processing orders and quotations to managing more complex service cases, you will play a key role in shaping positive customer experiences and driving customer satisfaction.

Key Responsibilities

• Act as the first point of contact for customer enquiries via phone, email, and online portals
• Handle service and spare parts requests efficiently and accurately
• Prepare, track, and manage quotations and customer orders
• Monitor order progress and keep customers informed of delivery timelines
• Proactively identify and resolve potential delays or issues
• Collaborate with other internal departments.
• Record customer feedback and non-conformances to support continuous improvement
• Manage service cases from creation through to successful resolution
• Escalate complex or unresolved issues in line with internal procedures
• Measure customer satisfaction and contribute ideas to enhance service quality

Skills & Experience

• Previous experience in a customer service, order management, or service support role
• Confidence handling customer enquiries across multiple communication channels
• Experience preparing quotations, processing orders, and tracking fulfilment
• Strong organisational skills with excellent attention to detail
• Ability to work efficiently in a fast-paced environment
• Experience using CRM systems and IT tools such as Salesforce, SAP, or Microsoft Office

The successful candidate will have excellent communication and interpersonal skills, a customer-focused and empathetic approach, strong problem-solving abilities, and the ability to remain calm under pressure, along with experience in customer service or order processing environments, familiarity with CRM and order-tracking systems, and ideally relevant training or qualifications in customer service, business administration, or a related field.

Hybrid working available following a successful probation period!

If you would like to know more about this fantastic opportunity, then please contact Gemma at Adecco today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.