Regional Support Supervisor

Purpose of your role:

Working Hours: Working 37.5 hours per week, over 5 days, flexibility for weekend working will be required for this role.

Driver Requirement: Access to own car is essential for this role as traveling is part of the job, and willing to accept a home delivery of Point of sale when required

The role will include supporting various brands and retailers within the following postcode areas:  N/NW/W/WC/EC 

Supporting Regional Performance Managers in managing the day-to-day activity and running of departments within stores. Building relationships, effective coaching of teams and delivering consistent operational and commercial standards. Driving sales and profitability through the performance and development of the Field Merchandising Teams. 

Key Objectives:

• Supporting the Regional Performance Manager to Implement and maintain the appropriate operating standards and principles across the area to maximize consistency and results, always seeking to improve our service to internal and external customers.
• Supporting and coaching individuals to meet the business targets.
• To be aware of monetary budget through payroll and expenses.
• To be fully flexible and reactive to the Regional Performance Manager requests at all times.

Responsibilities of the role: 

Coaching and leadership:

• To support in delivering the field Merchandising Retail strategy.
• To support in the communication of business and regional objectives to store teams. 
• To identify underperforming stores, liaise with the Regional Performance Manager, and support in the plan to drive performance in the area.
• To collate and provide constructive feedback to colleagues and the senior team. 
• To support compliance in the delivery of all activity - promotional and trading.
• To work with the store, Regional Performance Manager and merchandising team, building relationships, and supporting communication.  
• To be highly organised through planning workload and managing time in an effective way.
• Attend team meetings when applicable, celebrate success, share best practice, and drive consistency across the area.
• Support in the development of new business opportunities.
• Support in the development of new policies, procedures, and technology. 
• Support in developing a culture of teamwork, resilience, and high performance.
• Adopt a coaching style of leadership within the team.
• To be computer literate with working knowledge of Excel, Word, Power Point and all Dee Set systems.

People:

• To ensure that training, coaching and development of merchandising colleagues is delivered including D Learning.
• To work with the Regional Performance Manager and to ensure all on the job training is completed.
• To support in performance reviews of the merchandising team and identification of individuals with potential for development and growth.
• To support delivery of HR process and policies through the line.

Customer Service:

• Ensure we follow procedures and provide the support to deliver maximum on-shelf availability. 
• Ensure that the merchandising proposition is delivered consistently in all stores.
• Ensuring all colleagues are aware of specific procedures and policies in line with customer's guidelines and are adhering to them.
• Ensure that the team delivers and maintains a fast, friendly and efficient service to both internal and external customers.
• Develop and maintain the image and perception of the Dee Set brand & ensure it is known both internally and externally for its exceptional service.
• Always role model exceptional customer service in store, engaging in communication with store management teams to build strong relationships.
• Support in ensuring all customer complaints are dealt with in a fast, positive and professional manner.