Hostel Support Worker

Salary: £31,549 per annum

Full time onsite permanent role

37.5 hours per week on a Monday to Sunday rota basis.

Shifts between 8:00 a.m. and 10:00 p.m.

Based Richmond upon Thames

Reporting to the Operations Manager, the Hostel Support Worker will be responsible for the provision of hostel-based services and the effective coordination of support to rough sleepers with complex needs. You’ll discover a passionate, supportive environment where the entire team works toward the same goals and is dedicated to making positive change and producing great results.

Key responsibilities:

• To provide an effective client-led service for allocated residents throughout their tenancy.

• Ensure residents can access specialist services as needed, using both internal and external resources.

• Develop meaningful rapport with clients to facilitate the best possible outcomes.

• Optimise rental income and minimise arrears.

• Carry out data entry and risk assessments as required.

• Maintain a working knowledge of local external service providers.

• Record all activities accurately in individual client files on the database.

• Conduct assessments and provide casework for clients seeking support or resettlement, ensuring services are integrated.

• Support processes in line with the organisation's policies and procedures, including induction, supervision appraisal and audits.

• Undertake other duties as your line manager may require in keeping with the responsibilities of the role.

Person Specification:

• Relevant experience working homeless people or rough sleepers and/ or in a hostel is essential.

• Excellent communication skills, both written and verbal.

• Organise and prioritise a varied workload.

• Proficient in IT, including word processing, spreadsheets and e-mail, with the ability to quickly learn new software and systems.

• Knowledge of support systems and services available to people experiencing homelessness.

• Ability to work with clients presenting challenging behaviour and may have complex needs.

• Ability to work effectively as part of a team while demonstrating using initiative.

• The ability to represent company appropriately in all situations and to work professionally with external agencies.

• Understanding of providing equal opportunities and inclusive practice.