Insurance Account Handler– Commercial Insurance

Salary: £26,000 – £32,000 (Depending on Experience)

Location: Ipswich (Hybrid after probation)

Join a supportive team with fantastic career opportunities!

About the Role:

Are you passionate about delivering exceptional customer service? Join our innovative and fast-growing Commercial Insurance Broker, where the customer experience is their top priority!

As an Insurance Account Executive, you’ll be an essential part of a close-knit team that supports existing clients with policy amendments, renewals, and queries. You’ll be the first point of contact, ensuring a seamless and stress-free experience for our customers.

What You’ll Be Doing:

• Assisting customers with policy changes, address updates, and amendments.
• Supporting clients during renewal periods, ensuring policies reflect their current needs.
• Providing quotes and answering questions about policy options.
• Collaborating with a team of 12 professionals to deliver an unbeatable service.
• Ensuring every client receives a smooth, professional, and supportive experience.

Why Apply?

• A welcoming and friendly team where everyone supports each other.
• A company that values integrity, teamwork, and personal growth.
• Opportunities for career progression within a rapidly expanding business.
• Hybrid working after probation to offer flexibility.
• A positive work environment with great benefits and holiday allowances!

What We’re Looking For:

• A customer-focused professional with a passion for providing excellent service.
• Experience in commercial insurance is a strong advantage—but general insurance experience or an eagerness to learn is just as valuable!
• Strong communication & listening skills—many clients are small businesses that require patience and clear explanations.
• A proactive and adaptable mindset—able to work efficiently while maintaining attention to detail.
• A team player who thrives in a collaborative environment and supports colleagues.

At polkadotfrog, we are dedicated to ensuring both client and candidate satisfaction. We value inclusivity and welcome requests for reasonable adjustments, whether for accessibility or information in an alternative format.

Our Specialist Consultants bring expertise, passion, and dedication to delivering a professional, personalised, and quality service. Our mission is simple – To create positive relationships with all our clients and job seekers. To be known for honesty, being upfront and thoughtful to those hiring and those looking for a new job.