I am pleased to be working with a market-leading, Bolton-based client who are looking to add to their well-established team. They are looking for an attentive and proactive Customer Service Advisor to join their operation on a full-time, permanent basis.

Role Purpose

My client is looking for a proactive and customer-focused Customer Service Advisor to join a busy depot team. This hands-on, varied position combines customer service, sales support, and essential operational administration. You will be the first point of contact for customers across the showroom, trade counter, phone, email, and online channels, ensuring an excellent service experience while helping the depot operate efficiently day to day.

• Salary ranges from £26,000 to £28,500
• Mon-Fri 08:30-17:00
• 32 days holiday inclusive of bank holidays
• Option to buy additional holidays
• Healthcare plan
• Progression and development opportunities
• Join a supportive, practical depot environment
• Hands-on, varied role with plenty of customer interaction
• Work closely with a friendly team across sales, operations, and workshop functions

Day-to-Day of the Role

• Welcoming customers in the showroom and at the trade counter
• Responding to enquiries via phone, email, and online channels
• Preparing quotations, processing orders and payments, and following up with customers
• Providing product advice and promoting accessories, services, and equipment
• Booking workshop jobs and arranging machine collections
• Liaising with the workshop team to ensure jobs are scheduled efficiently
• Maintaining accurate customer and job records
• Managing returns and supporting stock control processes
• Assisting with daily cash reconciliation
• Keeping the showroom and trade counter clean, safe, and well presented
• Supporting with light manual handling, machine assembly, and pre-delivery inspections
• Offering basic product demonstrations where required

Specification

• Strong customer service and communication skills
• Excellent organisational skills and attention to detail
• Confident user of IT systems and digital tools
• Ability to manage multiple tasks in a fast-paced depot environment
• Proactive problem-solver with a positive, team-focused attitude

If this opportunity sounds like the right fit for you, and you meet the criteria above, we encourage you to apply today!