Job Title: Customer Service Administrator

Salary: Up to £28,000

Location: Huddersfield

Our client is currently looking for an experienced customer service administrator to join the team on a permanent basis. Excellent opportunity supporting the wider team from processing customer orders to liaising with the production & logistics team to ensure goods get out the door on time.

Duties:

• Proactively support Area Managers with daily tasks, enquiries, quotations and orders.
• Ensure that all required information is recorded within CRM.
• Provide pricing, tenders and quotations for manufactured products, bought in products / services and suggest alternative products and prices against competitor products.
• Regularly follow up quotations, update CRM in agreement with the relevant Area Manager.
• Become competent in product costing and pricing using the pricelist.
• Support and deputise for Area Managers in their absence
• Work in conjunction with Area Managers to assist in projects and identify qualified leads to input onto the CRM system
• Sales order processing – receive and process customers’ orders: liaise with finance, production departments and coordinate deliveries to provide an on time, fully invoiced customer service.
• Liaise with Supply Chain for DIR (direct to site) product costs
• Raise Purchase Orders for goods and transport where necessary
• Work in compliance with the Company’s QA procedures
• To fully understand and respond to client needs by building and maintaining relationships and providing excellent customer service
• Report and troubleshoot any problems or complaints
• Understand the role of team members and provide cover as and when required
• Liaise with third-party logistics partners to co-ordinate and arrange on-time in full deliveries to site
• Produce Certificate of Conformity’s in line with company procedure where required
• Ensure POD’s are logged and retained in line with company procedure
• Maintain Warehouse calendar for both goods received and outbound deliveries
• Produce Export Documentation, commercial invoice and packing list and any other required documentation 

INDAB