Head of Operations

Our client, a successful tech scale-up, cash generative SME, with a £10m turnover and employing 100 staff, is looking to double in size in the next five years under the guidance of its experienced, highly charismatic and driven CEO, supported by a first-class senior leadership team. Their platform combines personalised technology with individualised coaching to deliver cutting-edge support for nutrition, exercise and sustainable lifestyle changes.

They now seek to appoint a Head of Operations to build systems and processes across several departments, with the clear aim of translating strategy into execution.

Your specific responsibilities as Head of Operations will include:

• Leading several departments, including Customer Service, Project Delivery, IT and HR
• Guiding daily operational performance via a team of Department Heads
• Instigating clear targets
• Building scalable and robust frameworks
• Eliminating system and process friction
• Delivering measurable improvements in efficiency across systems, processes and teams
• Driving the adoption of automation and AI
• Taking C-Suite strategy and turning it into clear operational plans and outcomes
• Keeping operational reporting relevant
• Ensuring robust governance of data protection and regulatory compliance
• Reporting directly to the CEO

As Head of Operations, you will need:

• Experience at a similar level in a rapidly scaling business (preferably tech-enabled and high growth)
• A history of running multiple functions simultaneously
• A track record in improving operational efficiency and performance
• Strong hands-on leadership skills
• Proven commercial nous
• A data-driven approach
• Well-honed communication skills
• Ability to bring structure, clarity and momentum

Rewards & benefits:

• £70-90k
• 25 days holiday + bank holidays
• Employee discounts
• Free on-site gym
• Enhanced sick pay scheme
• Enhanced maternity and paternity pay

Please note: High levels of interest mean we will only contact you if your application is shortlisted and this will happen within five working days. You must also be eligible to work in the UK.