Commercial Administrator
Full time - Office Based - 9am - 5pm
Rotherham

Are you a highly organised and customer-focused administrator looking to join a fast-paced and supportive commercial team? Elevation Recruitment Group are seeking a proactive Commercial Administrator to play a key role in delivering exceptional customer service and supporting commercial operations within a busy engineering and manufacturing business.

This is an excellent opportunity for someone who enjoys working collaboratively, managing customer enquiries, and ensuring orders are processed efficiently from start to finish.

The Role

As a Commercial Administrator, you will be responsible for managing customer orders and enquiries in line with company procedures and customer service standards. You will work closely with engineering and internal departments to coordinate quotations, process customer-specific requirements, and ensure accurate communication throughout the order lifecycle.

You will also support project bids for major customers, provide order status updates, and help resolve customer issues quickly and professionally.

Key Responsibilities

• Processing customer orders and enquiries accurately and efficiently
• Providing updates and reporting on order status and late orders
• Coordinating quotations and processing of customer-specific products with engineering teams
• Communicating technical and health & safety information clearly
• Supporting project bids and liaising with technical, legal, design, and business assurance teams
• Resolving customer queries and issues in a timely and professional manner
• Supporting customer visits and wider customer service/reception teams when required

What We’re Looking For

• Previous experience within an administration or customer support role
• Excellent communication and organisational skills
• Professional telephone manner and strong customer service focus
• Ability to work under pressure and manage multiple priorities
• Good problem-solving skills and attention to detail
• Competent in Microsoft Office packages

Desirable Skills & Experience

• Experience within engineering or manufacturing environments
• Knowledge of SAP, CRM systems, or reporting tools
• Understanding of export processes
• Foreign language skills (Spanish, French, or Italian)

Why Apply?

This is a fantastic opportunity to join a collaborative and customer-focused business where you can develop your skills, contribute to continuous improvement initiatives, and be part of a supportive team environment. Get in touch with Sarah Larkin for further details today