This Service Engineer role offers an exciting opportunity to work within the industrial and manufacturing sector. The position requires expertise in engineering and manufacturing processes, as well as a commitment to maintaining high standards in service delivery.

Client Details

The employer is a well-established organisation in the industrial and manufacturing industry. Known for its innovative approach to engineering solutions, the company operates with a dedicated focus on quality and efficiency in its small-sized team.

Description

• Installing and supporting industrial laser and automation systems at customer facilities.
• Diagnosing and resolving mechanical, electrical and process-related faults both remotely and on-site.
• Providing technical support to customers during production operations.
• Supporting machine testing and factory acceptance testing prior to shipment.
• Performing preventative maintenance and service inspections on installed equipment.
• Assisting customers with setup, optimisation and process adjustments for laser applications.
• Documenting service activities, technical issues and resolutions through internal systems and service reports.
• Working closely with Engineering, Production and Applications teams to provide feedback from the field that supports continuous product improvement.
• Supporting customer training during machine installation and commissioning.
• Responding to service tickets and technical enquiries in a timely and professional manner.
• Travelling to customer sites (UK and international) as required to support installations, upgrades and service activities.
• Maintaining a safe, organised and professional working environment when operating both internally and at customer facilities.

Profile

A successful Service Engineer should have:

• Equivalent experience in an engineering or technical discipline (electrical, mechanical, mechatronics or automation preferred).
• Experience working in a service, maintenance or commissioning role within industrial equipment or automation environments.
• Strong fault-finding skills across mechanical, electrical and control systems.
• Ability to read technical drawings, electrical schematics and system documentation.
• Comfortable working independently at customer sites while representing the company professionally.
• Strong attention to detail and commitment to delivering high-quality technical support.
• Positive, proactive approach to problem solving.
• Good organisational skills and ability to manage service tasks effectively.
• Strong communication skills with the ability to explain technical issues clearly to customers and internal teams.
• Willingness to travel nationally and internationally when required.
• Desire to continuously learn and develop technical knowledge in laser and automation technologies.
• Ability to thrive in a fast-paced, customer-focused environment

Job Offer

• £45,000
• Full training on our laser systems, automation platforms and service procedures.
• Opportunities to work with advanced laser and robotic technologies used in medical, EV and high-tech industries.
• Exposure to international customers and real-world manufacturing environments.
• A clear development pathway within a fast-growing, high-technology business.
• Pension, life insurance and standard company benefits.
• 37-hour full-time role with flexible working arrangements within business needs. Opt-in compressed hours option.

If you're ready to take the next step in your engineering and manufacturing career, apply today for this exciting Service Engineer opportunity in Pontypridd!