We are recruiting for a part time Business Operations Manager on behalf of a successful Private Dental Practice. The role works 3 to 4 days on site at the practice.

The ideal candidate will be an ambitious, commercially minded individual who will help to transform the non-clinical side of the practice. This role combines patient experience, operational excellence, team leadership, and business growth. The goal is to become the leading patient-centred dental practice in the area. You will own front-of-house operations, embed modern systems where required (including AI and automation), and deliver growth in patient numbers and overall business performance.

Key Responsibilities

• Minimum 3 years’ experience in business management, luxury hospitality, healthcare, or retail sectors with strong customer experience requirements.
• Lead and enhance the full patient journey, from initial enquiry through to retention and referrals.
• Develop and implement a premium patient experience strategy across all patient touchpoints.
• Optimise enquiry handling, booking systems, recalls, follow-up processes, and patient communication standards.
• Improve patient satisfaction, online reviews, complaints resolution, referral generation, and treatment acceptance rates.
• Identify and drive revenue growth opportunities while supporting high standards of patient care.
• Monitor business KPIs and work with leadership on growth strategy and marketing ROI.
• Lead and develop front-of-house and administrative teams to deliver a high-performing, hospitality-level patient experience.
• Assess ROI of systems and technology investments and support team adoption of new tools.
• Lead, coach, and develop non-clinical team members through performance management, KPI setting, and regular reviews.
• Help build a culture of accountability, engagement, and operational excellence.

Key Requirements

• Minimum 3 years’ experience in operations, business management, hospitality, healthcare, or service leadership.
• Proven track record of improving business performance and customer/patient experience.
• Strong leadership, people management, communication, and influencing skills.
• Commercially aware with a data-driven approach to decision making.
• Experience implementing operational improvements and leading change.
• Warm, confident, and emotionally intelligent approach to leadership and team management.

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