Lettings Manager

We are a well-established Lettings & Property Management company looking for a Full Time Lettings Manager to join our friendly team in Pinner.

This role would suit a candidate with at least 2 years experience as a Senior Negotiator or Lettings Manager.

The candidate should be able to demonstrate a proven track record including excellent customer service levels and new business. They would ideally show a passion for the lettings industry and enjoy problem solving and a variety of tasks.

Aside from a good work ethic and positive attitude, we are looking for someone who is polite and well presented, flexible, well organised, and able to think on their feet; someone who will go above and beyond, can lead a team and has great customer service.

Reporting to the Office Manager and Director, you will be responsible for:

• Overseeing the marketing and letting of residential properties
• Conducting Market Appraisals and advising landlords on rental pricing with good knowledge of the current market
• Driving business development and landlord acquisitions
• Managing and overseeing enquiries, viewings, and applicant follow-ups
• Overseeing the vetting of prospective tenants(incl references, Right to Rent, affordability checks)
• Overseeing the preparation and issuing of tenancy agreements and relevant tenancy documentation
• Ensuring compliance with lettings legislation and regulations
• Liaising with landlords on instructions, updates, and performance
• Managing tenancy rent reviews, and negotiations
• Overseeing and handling move-ins and move-outs from a Lettings perspective
• Overseeing rent collection and arrears management
• Overseeing deposit registrations
• Resolving landlord or tenant queries or disputes
• Monitoring portfolio performance and occupancy levels
• Leading, training, and supporting lettings staff
• Maintaining accurate records and ensuring department processes are current and kept up to date
• Ensuring high standards of customer service and professionalism at all times

Requirements:

• Previous experience as a Senior Lettings Negotiator or Lettings Manager
• A strong communicator with excellent inter-personal skills
• Strong negotiation skills
• Well-spoken and well-presented
• Excellent organisation skills and punctuality
• Strong knowledge of the local rental market and relevant legislation
• Proven track record in leading and managing a team
• ARLA qualified Level 2 at least or equivalent (opportunities to gain more qualifications will
• be encouraged), or working/wanting to work towards it
• Full clean driving license and own vehicle

What we offer:

• Competitive Salary
• 32 days annual leave (incl bank holidays)
• Contributory Pension scheme
• Parking Permit
• Commission package

Performance related annual bonus.