We’re looking for a Field Delivery Manager to lead a team of engineers delivering exceptional service to customers – with a particular focus on one key client, making up around 60% of the role. If you thrive on leading teams, driving performance, and ensuring safe, efficient service delivery, we want to hear from you!

What you’ll do:

• Lead, coach and manage a team of field engineers across multiple sites
• Ensure safety, compliance, and outstanding service are maintained at all times
• Support and supervise performance to meet operational KPIs and customer expectations
• Build strong customer relationships and manage any on-site issues or complaints
• Monitor budget performance, cost control, and identify efficiency opportunities
• Coordinate call-out rotas, equipment, fleet use, and engineer schedules
• Identify training needs, onboard new engineers, and support succession planning
• Act as a key support to the Service Delivery Manager when required

What we offer:

• Competitive salary and overtime rates
• Company van, fuel card, tools, and PPE provided
• 25 days paid holiday plus all bank holidays
• Paid sick leave
• Comprehensive benefits package, including: 7% matched pension contribution, life assurance, employee assistance programme, referral scheme, high street discounts, cycle-to-work scheme, discounts on Johnson Controls products
• Extensive on-the-job and cross-training opportunities
• Supportive and collaborative team environment
• Access to business resource groups
• Long-term career development opportunities

Due to the nature of this position, we are only able to consider applicants who currently have the unrestricted legal right to live and work in the UK. We are unable to provide sponsorship or assist with visa applications for this role.

What we’re looking for:

• Previous experience in the fire suppression industry is essential – candidates without this will not be considered
• Proven experience managing teams in a field-based engineering environment
• Strong leadership, coaching, and performance management skills
• Excellent planning, multitasking, and communication abilities
• A proactive, solution-focused mindset with commercial awareness
• Comfortable managing safety protocols, audits, and compliance requirements
• Ability to work cross-functionally and build strong stakeholder relationships

If you’re ready to lead from the front, inspire your team, and make a real impact on service excellence – apply now and be part of something big!

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