Credit Controller

Location Birmingham

Discipline: Finance

Salary: £26-30k per annum

Job ref: 122318

Published: about 20 hours ago

What You'll Be Doing

• Support stores and customers with credit account applications/ queries including credit checks and set credit limits ensuring compliance with company policies, relevant legislation and third-party policies so that insured debts are compliant
• Monitor and manage customer accounts including proactive debt collection (via all forms of communication) and escalating accounts to debt collection or legal action where necessary
• Provide a professional and effective credit control service for the various stakeholders and build relationships with the stores so that we are better equipped to support credit accounts
• Collaborate as a team to resolve account issues, improve customer experience, and deliver process improvements across the function
• Any other ad hoc duties to support the Support Centre functions
• To undertake any other duties, activities, projects outside their job role that may be assigned to you from time to time, to support the needs of the business.

What You'll Need

• Previous experience within credit control
• Organisation skills, the ability to manage multiple accounts and prioritise tasks in a fast-paced environment.
• Excellent understanding of credit management principles and financial processes
• Effective communication skills for liaising with external and internal stakeholders
• Experience in a high-volume, multi-site, or retail environment

Rewards & Benefits

At Selco Builders Warehouse, we believe in rewarding our colleagues with a benefits package that truly makes a difference. Here's what you'll enjoy when you join our team:

Work-Life Balance & Extras

• Colleague Discount - Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements.
• Holiday Buy Scheme - Purchase extra holiday and spread the cost over 12 months.
• Paid Volunteer Leave - Take time off to give back to a cause close to your heart.
• Enhanced Family Leave Pay - Extra support for maternity, paternity, adoption, and fertility treatments.
• Free Breakfast - Start your day right with access to our in-store and office pantries.
• Apprenticeships & Career Development - Learn, grow, and take your career to the next level.
• Refer a Friend Bonus - Know someone great? Earn a bonus when they join our team!

Financial Benefits

• Enhanced Pension Scheme - We match every 1% above the statutory 5% that you contribute.
• EarlyPay - Access your earned wages before payday when you need them.
• Profit-Based Bonus Scheme - We work hard and celebrate success with quarterly and yearly bonuses.
• ShareSave Scheme - Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder.
• Retail & Leisure Discounts - Save on groceries, restaurants, cinema tickets, theme parks, utilities and more!

Health & Wellbeing

• Health Cash Plan - We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations with a GP.
• Employee Assistance Programme - Free and confidential support, including counselling, financial guidance, and legal advice.
• Life Assurance - Protection for your loved ones should the unexpected happen.
• Gym Discounts - Save up to 25% at hundreds of health clubs nationwide.
• Cycle to Work Scheme - Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier!

About Us

Looking to build a career with a company that's proud to support the nation's tradespeople? At Selco Builders Warehouse, we're always on the lookout for enthusiastic, down-to-earth individuals who bring a positive, team-first attitude to everything they do!

We're a well-established name in the industry with a strong store network across the UK-and we're continuing to invest in our people, our business, and our future. It's a busy, fast-paced environment where no two days are the same, but you'll be surrounded by great colleagues and backed by a superb reward and benefits package.

We're committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive-regardless of background or experience. Health and Safety remains our top priority, and we'll always support our colleagues in doing their best work, safely.