Salary: £27,000 rising to £29,000 on successful completion of probation, plus contributory pension with employer matched contributions of 4%–5%

Hours: 35 hours per week, flexitime friendly

Location: Remote, with occasional days in our London office and travel to UK events as required.

About the Role

This is a hands-on role at the centre of our Growth and Customer team, working across our Social Value Insight platform (SaaS), consultancy projects, and Retrofit Credits programme. You'll help ensure a consistent, high-quality approach to sales coordination and customer success across all three.

You'll be involved throughout the customer lifecycle — from coordinating sales activity and managing enquiries through to supporting onboarding and ongoing customer engagement. The role involves working closely with colleagues across the Growth and Customer team and communicating directly with external customers and partners.

It suits someone who is organised, reliable, and takes genuine satisfaction in delivering a high standard of customer experience.

Key Responsibilities

Sales and Commercial Support

• Maintain and update our CRM, keeping pipeline data accurate, opportunities tracked and activity logged
• Support proposal preparation, documentation and follow-ups across all three workstreams
• Help coordinate sales activity, including scheduling meetings, managing enquiries and tracking leads
• Monitor commercial performance, flagging gaps or risks to the team

Customer Success and Account Support

• Support onboarding of new customers and programme participants across workstreams
• Coordinate customer communications including emails, check-ins, surveys and renewal reminders
• Help monitor customer engagement and health, flagging concerns to the relevant team member
• Manage onboarding documentation, data collection and accurate record-keeping

Data and Wider Team Support

• Keep data accurate and up to date across CRM and internal systems
• Support reporting, meeting preparation, note-taking and follow-up on actions
• Help with external communications, newsletters, webinars and events as needed

What We're Looking For

Essential

• Highly organised and reliable - you follow things through and don't let tasks drop
• Comfortable working with systems including CRMs and spreadsheets
• A clear and professional communicator, written and verbal
• Able to manage multiple priorities across different workstreams simultaneously
• Proactive and willing to take ownership of day-to-day coordination

Desirable

• Interest in social housing, sustainability, social value or the charity sector
• Some familiarity with sales or customer success processes
• Curiosity about AI and automation tools and how they can improve day-to-day working

Why Join Us

We're a small, expert team doing work that genuinely matters. HACT sits at the heart of the social housing sector, and the tools and programmes we build have real impact on housing providers, their residents and the communities they serve.

This is a new role, which means you'll have real scope to shape how things work — building processes, improving coordination across teams, and making the role your own as we grow. You won't be slotting into a rigid structure; you'll be helping to build one.

We work remotely and flexibly, and we trust our people to get on with it. If you want to work somewhere purposeful, collaborative, and genuinely open to new ideas, we'd love to hear from you.

Benefits

• Up to 5% matched pension contribution with life insurance
• 27 days annual leave rising to 30 after three years, plus 8 bank holidays
• BYOD payment and access to interest-free loans for personal equipment
• Employee Assistance Programme and health and wellbeing support
• Long service benefits
• Fully remote team with a small office near London Bridge; flexible working supported

About HACT

As the charity of the social housing sector, HACT has driven the transformation and development of housing providers for over 60 years. We believe housing is about more than bricks and mortar — it's about enhancing people's lives. By partnering with organisations across the sector, we drive value for residents and communities through insight-led products and services that encourage innovation and foster collaboration. HACT is committed to creating a safe, inclusive and respectful environment for colleagues, customers, partners and communities.