Sales Support Follow Ups

£28k OTE (£25k basic) / £14.80 / hr FTC rate – Full time, office based, West Wickham

Be the first voice our customers hear and help us deliver the UK's most loved service.

We’re looking for someone warm, organised, and customer-focused to join our support team. You’ll play a vital role in guiding new enquiries through to appointment bookings, while ensuring every interaction reflects the care and quality we’re known for.

This is a full-time, employed position.

“We’re a close-knit team – it’s a place where you feel heard and supported every day.” – Team Member

What you can expect:

• You’ll complete high-quality sales follow-ups, ensuring no opportunity is missed and our pipeline remains healthy – this is the key component of the role.
• You'll be the welcoming voice of our company – speaking with customers over the phone and via email.
• You’ll manage all new customer enquiries, helping convert qualified leads into booked appointments for our design consultants.
• You’ll carefully brief our sales consultants, so they arrive fully prepared with everything they need to delight the customer.
• You’ll support post-sale activity too – including appointment bookings and customer updates – ensuring smooth handovers across teams.
• You’ll feel part of a friendly and supportive environment where doing the right thing for the customer always comes first.

Why work for us?

• £28k OTE (£25k basic salary
• 1 additional day’s holiday per year after 3 years
• Pension scheme
• Uniform provided
• Health and wellbeing support programme
• Bonuses for achieving individual targets
• A collaborative and genuinely welcoming culture

About you:

• You love helping people, and go above and beyond to deliver amazing service
• You’re confident, polite, and professional – whether on the phone or over email
• You’re organised, detail-focused, and great at managing your time
• You’re a team player with a flexible, solution-focused approach
• You’re motivated by quality – every lead followed up, every diary managed efficiently, every message logged properly
• You have experience in a customer service role (ideally in a fast-paced or sales-led environment)