Operations Manager

West-End

Permanent

£60,000 - £70,000

cer Financial are working alongside an international bank, who are based in the West-End. They are seeking an Operations Manager to work with them on a permanent basis.

The responsibilities of the Operations Manager will include:

· Oversee processing of all domestic and international payments

· Ensure payment instructions are verified, authorised, and released per policy

· Review and improve operational processes

· Ensure tasks meet SLAs with high accuracy and control standards

· Maintain strong controls (segregation of duties, maker-checker, policy adherence)

· Lead, mentor, and develop team performance and succession planning

· Support internal and external audits

· Manage resourcing, staff engagement, performance reviews, and training

· Promote accountability, operational excellence, and continuous improvement

· Ensure compliance with regulatory requirements, AML/KYC, and segregation of duties

· Lead quality control across operations and client service delivery

· Coordinate priorities through regular meetings with department heads

· Authorise payments and operational messages as required

· Approve invoices and contribute to budgeting with COO

· Identify and implement process improvements, automation, and system enhancements

· Lead/support change initiatives, system upgrades, and SWIFT-related projects

· Strengthen operational resilience, business continuity, and disaster recovery

· Support COO with planning and key business decisions

· Oversee implementation of new/updated products and processes

· Act as authorised signatory where required

· Identify, manage, and escalate risks appropriately

· Manage operational business contracts

· Produce regular management information (MI) reports

· Ensure compliance with laws, policies, training, and reporting obligations

· Support operational resilience training and incident response

· Lead, motivate, and develop team through reviews and 1-1s

· Support recruitment, onboarding, and staff development

· Ensure continuous training and development for staff

The candidate will have:

· Degree-level education or equivalent experience in banking/financial services

· Minimum 5+ years’ banking experience

· Strong background in banking operations and payments processing in regulated environments

· Knowledge of payment schemes (SWIFT, BACS, Direct Debits) and operational requirements

· Familiarity with Equation Banking system (advantageous)

· Understanding of AML, sanctions, PSRs, and financial crime risks in payments

· Experience managing teams in fast-paced operational settings

· Knowledge of operations, third-party vendor management, private banking, treasury, risk, and compliance