Business Development Manager / Account Manager

Location: Nottingham - Hybrid / Field-based
Reports to: Product Director

About CSY Retail

CSY Retail is a market-leading technology provider delivering end-to-end EPOS software, integrated payments and support services to retailers across the UK.

Our solutions support a wide range of specialist retail sectors including Builders Merchants, Timber & Plumbing Merchants, Hardware & DIY stores, Garden Centres, Pharmacies and Food Retailers.

We help retailers run smarter, more efficient businesses by combining powerful retail software with seamless payments and sector-specific functionality. As part of the wider ClearCourse Group, CSY is investing in growth and innovation across its core markets.

This is an exciting opportunity to join a well-established brand with a loyal customer base and strong reputation in its sectors.

The Role

We are looking for an experienced Business Development Manager / Account Manager with a strong track record of winning new business and growing existing customer relationships, ideally within EPOS or software solutions.

This is a sector-focused role covering Builders & Timber Merchants, Hardware & DIY and Pharmacy, where you will manage an existing portfolio of customers while driving new logo acquisition and upsell opportunities.

The role blends new business development with account growth and customer success. You will be responsible for identifying opportunities, delivering tailored system demonstrations, building proposals and managing the full sales cycle through to handover.

You will be provided with leads, but you will also be expected to proactively generate your own pipeline.

Success in this role will come from understanding your customers' operational challenges and clearly demonstrating how CSY's EPOS and payments solutions deliver measurable commercial benefits.

Key Responsibilities

• Drive new customer acquisition within your assigned sectors
• Identify and close cross-sell and upsell opportunities within your account base
• Promote and increase adoption of CSY's integrated payments solution
• Manage the full sales cycle from first contact through to project kick-off
• Deliver tailored software demonstrations aligned to customer requirements
• Build long-term, trusted relationships with senior stakeholders
• Reduce churn and ensure customers are successfully adopting the solution
• Accurately forecast pipeline and report on monthly metrics
• Collaborate with Support, Operations, Development and Marketing teams
• Maintain strong product and sector knowledge

Requirements

• Proven experience selling EPOS or software solutions
• Experience within Builders Merchants, Hardware / DIY or Pharmacy sectors is highly desirable
• Strong track record of hitting monthly or quarterly sales targets
• Confident delivering software demonstrations and presentations
• Commercially minded with strong negotiation skills
• Relationship-driven with the ability to influence senior decision-makers
• Self-motivated, proactive and comfortable generating your own pipeline
• Highly customer-focused with a consultative approach

Why Join CSY?

• Established brand with deep sector expertise
• Backed by a growing technology group with investment and ambition
• Combination of new business and account growth responsibility
• Clear commission structure linked to seasonal and annual targets
• Opportunity to work within specialist retail verticals
• Supportive, collaborative environment

Benefits

• 25 days holiday plus bank holidays
• Hybrid and flexible working options
• Private medical cover
• Health cash plan
• Life assurance
• Access to the Calm wellbeing app
• Perkbox employee benefits platform
• Enhanced parental leave
• Cycle to work scheme
• Volunteering days
• Employee Assistance Programme
• Ongoing learning, development, and career progression across the ClearCourse Group

If you are a driven EPOS or retail software sales professional looking to join a well-respected brand with genuine growth potential, we would love to hear from you.