Loss Adjuster (Specialist Services)

Location: South West, UK

Overview:

We are working with a leading UK loss adjusting organisation with over 40 years of experience providing high-quality claims solutions to the insurance market. Due to continued growth, they are now looking to appoint a Loss Adjuster to join their Specialist Services division.

As a Loss Adjuster, you will play a key role in supporting a wide range of customers across Domestic, Commercial, Heritage, Environmental, High Net Worth (HNW), and Major & Complex Loss claims.

You will join a dedicated team of experienced adjusters who bring a strong collective background across these specialist areas. Many of the team are approved adjusters for specialist insurers and have a clear understanding of the unique challenges and requirements these types of claims involve.

Role Responsibilities:

• Investigating and managing property claims, ensuring a consistently high standard of technical quality is maintained throughout the life of each claim
• Producing detailed reports covering all aspects of the claim, including policy interpretation, quantum assessment, and recommended next steps
• Instructing, managing, and coordinating relevant experts as required
• Maintaining regular communication with all parties involved, including calculating and approving interim payments and preparing interim reports where needed
• Negotiating and agreeing claim settlements, and producing final reports
• Building and maintaining strong working relationships with clients, ensuring a high level of service delivery and expectation management
• Carrying out any other reasonable duties as required in line with business needs

Experience Required:

• Strong customer focus with a proven track record of delivering high levels of service within the loss adjusting sector
• Able to work independently, taking ownership of a caseload of claims while knowing when to seek support
• Consistently makes decisions and takes actions that improve service delivery for clients
• Builds trust and credibility by following through on commitments
• Communicates clearly and effectively in all situations, both written and verbal
• Actively seeks feedback and is committed to ongoing personal and technical development
• Strong organisational and communication skills
• Positive, proactive approach to problem-solving
• Able to manage and coordinate multiple tasks and priorities at the same time
• Comfortable working to targets and deadlines
• Hard-working, conscientious, and flexible, with the ability to adapt during busy periods or workload surges

What’s on Offer:

• The opportunity to join a well-established, leading UK loss adjusting organisation with over 40 years of industry experience
• A varied and interesting role working across Domestic, Commercial, Heritage, Environmental, High Net Worth (HNW), and Major & Complex Loss claims
• Exposure to complex and challenging claims, helping you develop your technical knowledge and expertise
• Strong support from experienced colleagues and access to specialist knowledge across the wider business
• Opportunities for ongoing development, both technically and professionally
• A role that values autonomy, trust, and ownership of your own caseload