Customer Service & Social Media Assistant - Hybrid (Birmingham)

Part-Time | Flexible Hours | Work From Home + 1 Day in Office

Looking for a role where you can combine customer service with social media-all while working flexibly from home? This could be the perfect fit.

We're working with a growing and highly regarded business that supports well-known brands behind the scenes. This is a fantastic opportunity to join a close-knit, supportive team where your work genuinely makes an impact across both customer experience and digital engagement.

Why this role stands out

This isn't just a customer service role. You'll be part of a team that manages real-time customer interactions and online brand communities, giving you exposure to both traditional service channels and social media management in a regulated environment.

You'll have the flexibility of working from home, combined with the benefits of being part of a collaborative team when you're in the office.

What you'll be doing

Every day will bring variety, including:

• Supporting customers across phone, email, and digital platforms
• Handling queries and resolving issues with a calm, professional approach
• Monitoring and engaging with social media communities
• Supporting content scheduling and digital activity
• Working with data and systems to keep everything accurate and organised
• Collaborating with the wider team to deliver a high-quality service

What we're looking for

You might already have experience in customer service or social media-or both. What really matters is:

• Strong communication skills (written and verbal)
• Confidence dealing with customers and managing enquiries
• Attention to detail and accuracy
• The ability to work independently from home
• A proactive, positive attitude and willingness to learn

If you enjoy helping people, working with digital platforms, and being part of a supportive team, you'll thrive here.

The details

• Part-time hours (minimum 20 hours per week)
• Flexible shifts: 9am-1pm or 1pm-5pm (weekdays)
• Hybrid working: primarily from home with up to one day per week in the Birmingham office
• Competitive hourly rate (depending on experience)

Why join?

• Flexible, hybrid working that fits around your lifestyle
• Opportunity to develop both customer service and social media skills
• Exposure to well-known brands and varied projects
• Supportive, collaborative team environment
• Ongoing training and development

Interested?

If you're looking for a role that blends people skills with digital experience, we'd love to hear from you.

Apply today or get in touch to find out more.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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