Customer Training Manager – Defence / Military

Location: Uxbridge, UK

The Opportunity

A rare opportunity to lead global customer training for a market-leading aerospace and engineering organisation delivering mission-critical products worldwide.

This is not a traditional L&D role. This position focuses on training operators on complex, engineered systems where performance and precision are critical.

The Role

• Lead the customer training function, covering design, development, delivery and certification
• Manage and develop a team of 7 technical instructors and SMEs, as well as external training partners
• Own the end-to-end training lifecycle and global delivery model
• Oversee all training activity including:
• planning and scheduling
• resource allocation
• course development and content
• KPI tracking and performance standards
• Partner closely with engineering, commercial and customer teams
• Ensure training is practical, applied and operationally effective

What We’re Looking For

• Proven experience managing a training team (5+)
• Background in technical or engineering training environments
• Experience training on mechanical systems or engineered products
• Experience managing training operations, planning and delivery at scale

Ideally you will also have experience in:

• Aerospace or defence
• Military or air force training environments
• Manufacturing or complex engineering sectors

Please note: This role is not suited to candidates from IT, telecoms or purely corporate L&D backgrounds.

Why Apply?

• Lead a global training function, not just a team
• Work on high-impact engineering systems
• Deliver training used in real-world operational environments
• Join a globally respected engineering organisation

What’s On Offer

• Excellent salary and benefits package
• 9% non-contributory pension
• Early finish on Fridays
• Healthcare and structured development plan
• 25 days holiday plus bank holidays
• Option to purchase additional leave

Interested?

If you have experience leading technical training teams in engineering, aerospace, defence or manufacturing and are looking for a role with real impact, please apply or get in touch.