The Outbound Logistics Lead will oversee the efficient and timely delivery of shipments to our clients eComm customers, ensuring high standards of service and compliance.

Client Details

Our client is a leading fashion business.

Description

The Outbound Logistics Lead plays a key role in efficiently managing shipments/parcels throughout our client's European network. Based in London and working alongside the outbound logistics team, key responsibilities will include:

• Facilitating the movement of domestic, cross-border and international shipments between our clients Distribution Centre(s) and multiple delivery channels.
• Working directly with transportation vendors to ensure timely and efficient deliveries to consumers.
• Working closely with the digital operations team by actively communicating delivery disruptions and sharing delivery performance data.
• Partner with project/digital teams to build testing scenarios for launches into further markets, ensuring effective communication to the business and external partners.
• Set up, maintaining and continuously improving tracking tools to ensure cross functional teams have visibility of parcels in transit and are informed in a timely manner on possible delays.
• Partnering with the global technology teams and participating in further development of systems and tools used to optimise and improve the returns and delivery experience.
• Investigating shortages and damages, submitting claims, following up with carriers and monitoring receipt of refunds.
• In partnership with the London-based finance team you will own and analyse rates and service options from carriers to best support business requirements.
• Leading various forecasting and capacity analysis with the objective of efficiently streamlining the outbound shipping process.

Profile

The successful Outbound Logistics Lead must be willing to commit to a 12 month temporary assignment and commute to London 3-4 days per week. Reporting into the head of outbound logistics you will need to demonstrate the following experience:

• Experienced in managing international outbound logistics. Ideally within a fast-paced, fast-growing FMCG environment.
• Experience of working with external transportation carriers/partners is required.
• A clear understanding of logistics procedures and documentation requirements (including import and export regulations).
• Strong attention to detail, with excellent analytical and problem-solving skills.
• You must be able to multitask and manage time in a constructive and efficient manner.
• Strong customer service and communication skills are key.

Job Offer

The successful Outbound Logistics Lead will be rewarded with a competitive day rate on an initial 12 month assignment.

This is a hybrid working role, with the expectation of being in the office 3-4 days per week.