Service Contracts Administrator

• Location: Borehamwood
• Job Type: Full-time
• Salary: £28,000 - £33,000 (Subject to Experience)

We are seeking a dynamic and highly organised Service Contracts Administrator to join a growing Service Division. This key client-facing role is central to the management, delivery, and renewal of our service contracts, offering clear potential to develop into a broader service contracts coordination and management position.

Day-to-day of the role:

• Take ownership of the day-to-day administration and coordination of our service contract portfolio.
• Act as the primary point of contact for customers with service contracts.
• Manage service contract records, documentation, and annual renewals.
• Coordinate contracted service activities with Service Engineers and Project Engineers, including support on larger and more complex plant.
• Plan and track contracted service visits to ensure contractual obligations are met.
• Manage service orders and support service administration processes.
• Liaise with Finance, Field Service, Projects, and Commercial teams.
• Provide cover for the Service Desk and support the wider Service Administration function.

Required Skills & Qualifications:

• Strong administration experience, ideally within service, engineering, or technical sectors.
• Excellent written and verbal communication skills.
• Ability to manage multiple contracts, priorities, and deadlines.
• Confidence dealing directly with customers and engineers.
• Strong IT skills, including proficiency in Microsoft Outlook, Word, and Excel.
• Experience using CRM or service management systems; Salesforce experience would be a strong advantage.
• Experience with service contracts, planned maintenance, or service coordination is beneficial, but drive, ownership, and the desire to develop the role are equally important.

Benefits:

• A central role within a busy and growing Service Division.
• Exposure to major industrial clients and technically complex service activities.
• The opportunity to shape and develop a service contracts function.
• Long-term career development potential within service operations and contract management.
• Support from an experienced, technically strong team within an established international group.