The IT Support Admin will provide technical assistance and support across the organisation, ensuring smooth and efficient operations. This role is based in Redditch.

Client Details

My client is a large consumer brand organisation based in Redditch, Birmingham who are looking for a full time IT Support Administrator.

Description

• Provide first-line IT support to internal teams and resolve technical issues promptly.
• Maintain and monitor IT systems, ensuring optimal performance and minimal downtime.
• Assist with the installation and configuration of hardware and software.
• Ensure data security and support regular system backups.
• Collaborate with the Technology department to implement system upgrades and improvements.
• Document IT processes and provide training to staff as required.
• Manage and respond to IT support tickets within agreed timeframes.
• Communicate effectively with team members and stakeholders to resolve IT concerns.

Profile

A successful IT Support Admin should have:

• Proven experience in providing IT support within an organisation.
• Strong understanding of hardware, software, and network systems.
• Knowledge of data security protocols and best practices.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Can commute to Redditch Monday to Friday.

Job Offer

• Negotiable salary up to £35,000.
• Free parking.
• Opportunity to progress.
• IT Support Admin
• 25 days annual leave plus bank holidays+ birthday off.
• Christmas shut down.
• Daytime working hours.
• Discretionary annual bonus based on company performance up to 15%.