Job Summary:

As a Housing Officer, you will play a vital role in the management and administration of residential and commercial properties for Ark Resettlement Services. With a special focus on supporting vulnerable populations, you will be responsible for using Salesforce as the CRM system to report and update maintenance issues, ensuring properties are well-maintained and compliant with all regulations.

Your role will include liaising with tenants, contractors, and various support services to provide comprehensive property management and resettlement support.

Key Responsibilities:

Property Management:

• Visit properties as required, including evenings and some weekends.
• Complete health and safety checks on all properties.
• Complete regular fire alarm tests.
• Report and follow up on maintenance issues promptly.
• Manage the Housing Benefit process for tenants.
• Carry out administrative tasks and monitoring duties as required.
• Assist in the day-to-day management of residential and commercial properties for Ark Resettlement Services.
• Handle service user/tenant inquiries and coordinate responses in a timely manner.
• Schedule and oversee property inspections, ensuring all properties meet health and safety standards.
• Collect rent and service charges from tenants and ensure timely payments.
• Manage tenancy agreements, renewals, and terminations.

Maintenance Coordination:

• Use Salesforce to report, track, and update all maintenance issues.
• Coordinate with contractors and maintenance staff to ensure timely resolution of reported issues.
• Maintain detailed records of maintenance activities and communications in Salesforce.

Support Services:

• Work closely with Ark Resettlement Services to support service users/tenants, particularly those transitioning from temporary or unstable housing.
• Liaise with local authorities, charities, and support organisations to ensure comprehensive support for service users/tenants.

Service User/Tenant Relations:

• Build and maintain positive relationships with tenants, addressing their concerns and needs effectively.
• Ensure high levels of service user/tenant satisfaction through excellent customer service and prompt resolution of issues.
• Conduct regular follow-ups with service users/tenants to ensure ongoing satisfaction and stability.

Administrative Duties:

• Maintain accurate and up-to-date records in Salesforce, including property details, service user/tenant information, and maintenance logs.
• Prepare reports and updates for the Head of Operations and other stakeholders as required.
• Assist in the preparation and management of property budgets and financial reports.
• Manage all aspects of utilities and billing for the properties, including processing invoices, ensuring timely payments, resolving tenant inquiries, and liaising with utility companies regarding account issues.

Compliance and Regulations:

• Ensure all properties comply with relevant housing regulations and standards.
• Stay updated with changes in housing laws and regulations and implement necessary changes in property management practices.

Qualifications:

• Previous experience in property management or a similar administrative role.
• Proficiency in using Salesforce or a similar CRM system.
• Strong organisational and multitasking skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of housing regulations and standards is preferred.
• Experience working with vulnerable populations is a plus.
• Strong problem-solving skills and attention to detail.

Benefits:

• Competitive salary of £29,000 per year.
• 30 days of annual leave (including bank holidays).
• Flexible working approach, with occasional evening visits balanced by time-off-in-lieu.
• Ongoing professional development and fully funded training opportunities to support career growth.
• Supportive, inclusive, and collaborative team culture where your ideas are valued.
• Employee wellbeing support, including access to mental health resources and regular staff engagement events.
• Private medical insurance, dental care to support your health and wellbeing.