Key tasks

* Take calls and email enquiries from prospective tenants and book in viewings

* Undertake in-person and video viewings

* Dealing with ad-hoc tenant enquiries via phone, email, or portal reporting

* Use inventory hive system to undertake check-in and check-out inspections and liaise with CRM on dilapidation works identified

* Assist CRM with instructing and managing end of tenancy works

* Undertake tenant move ins as and when required

* Liaise with onsite Resident Hosts to ensure smooth day to day running of site

General Responsibilities

* Act at all times in line with the Company Values, integrating these in to all work practices.

* Participate in team, departmental and corporate project and planning processes as required.

* To observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation.

* Support the Marketing Team to implement engaging community building events for residents

* To undertake any other duties as are reasonably requested from time to time.

Essential

* Actively embrace and work within the Company Values.

* Knowledge of real estate and a commitment to learn more

* Excellent organisational skills

* Excellent written and oral communication skills

* Excellent IT skills - in particular Microsoft Excel, Powerpoint, Outlook & Word

* Experience of managing conflicting priorities in a busy office environment

* Take responsibility for your own learning and development

* Good telephone manners

* Excellent critical and analytical thinking skills.

* Excellent administrative and organizational skills.

* Able to show an understanding of and commitment to good customer care.

* Able to show an understanding of and commitment to property services and managing landlord and customer relationships.

* Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents

* Strong attention to detail

* Ability to work in a varied and demanding role with appropriate supervision.

* Ability to work to strict deadlines and be organised and efficient

* Demonstrable experience and ability to use ICT packages i.e. Microsoft Word and Excel.

* Self-motivated, with high energy and enthusiasm

* Pragmatic, creative approach to problem solving, with emphasis on fast and practical solutions.

* Demonstrable experience of taking responsibility for own actions and development

* opportunities, maintaining high levels of integrity.

* Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly.

Desirable

* Administrative experience of working in the private rented sector