Employee Services Advisor (Pensions) – LGPS

London E20 | Hybrid Working | Full-Time (12-month contract)
Up to £24 per hour (DOE)
LGPS Experience Essential | Basic DBS Required

Make your pensions expertise count where it really matters.

We’re recruiting an Employee Services Advisor (Pensions) to play a key role in building and future-proofing a high-performing HR Shared Services function for a major London public sector organisation..

If you’re an LGPS specialist who enjoys complex pension cases, working with multiple stakeholders, and shaping best-in-class processes — this is your opportunity to make a real impact.

The Role

Over a 12-month period, you’ll be responsible for delivering end-to-end LGPS administration for public sector employees while supporting the transition of pensions activities into a sustainable business-as-usual model within the Employee Services team.

Key Responsibilities

• Deliver core LGPS administration, including:
  
  
  • Processing leavers
  • Calculating all types of pensionable pay (incl. Assumed Pensionable Pay)
  • Producing pension estimates
  • Handling complex and technical pension queries
• Review and validate regular submissions to the third-party pension administrator
• Work closely with Payroll to ensure accuracy and timeliness
• Analyse and interpret pension and financial data to clearly advise employees
• Create and document robust LGPS processes, guidance, and handover materials
• Build strong relationships with stakeholders across GLA, OPDC, and TfL
• Support performance reviews, SLAs, and continuous service improvement
• Develop tools and create guidance to enable knowledge transfer and future proofing
• Coach and support colleagues on LGPS calculations and processes

What We’re Looking For

Essential Skills & Experience

• Proven LGPS pensions administration experience (end-to-end)
• Strong knowledge of LGPS legislation, regulation, and policy
• Experience handling complex pension calculations, including:
  
  • Ill Health Retirement
  • Early Retirement and Redundancy
• Confident analysing and presenting pension/financial data
• Excellent communication and stakeholder management skills
• Meticulous attention to detail with a continuous-improvement mindset
• Experience creating process maps, SOPs, and training materials
• Ability to support, train, and upskill others on LGPS processes

Nice to Have

• Experience transitioning services into a shared services or BAU model
• Background in a local authority or large public sector organisation

Working Arrangements

• Full-time
• Hybrid working
• London E20 based
• Hourly rate up to £24 for the right candidate
• Successful candidate must pass a clear Basic DBS check

How to Apply

Please submit:

• A maximum two-page CV
• A covering letter clearly demonstrating how your skills and experience meet the role requirements

Word (.docx) format preferred. Please do not include photographs or images.