Main duties and responsibilities:

• Undertake detailed casework, including one-to-one or group consultations, advocacy, and mediation for students.
• Provide the highest standard of service to students accessing the Advice & Support Centre and Students’ Union; identifying any changes in the needs of students and suggesting adaptions to service delivery whenever appropriate.
• To work flexibly and efficiently, always adhering to strict professional service standards to meet the needs of students, legislation, and internal/national standards.
• Maintain accurate records of consultations and casework in accordance with General Data Protection Regulations (GDPR), the Students’ Union Data Protection Policy and internal service standards.
• Liaise with the University and other agencies involved in advisory work to develop and maintain a holistic and inclusive approach to supporting student welfare.
• Handle referrals of complex welfare cases and ensure effective referral pathways with internal and external support agencies to enable continuation of support.
• Promote Advice & Support Centre services through attending Students’ Union and University events, and delivering tailored talks or presentations to students, University staff or other stakeholders.
• Deliver training sessions and create advice resources for students, as and when required.
• Assist in developing policy and procedures relating to student advice and welfare, as requested, to ensure that robust and relevant mechanisms are in place.
• To keep abreast of relevant national and local developments, changes in legislation, and good practice, attending conferences, training events and meetings as necessary.
• Assist with the coordination of Students’ Union events as needed; particularly supporting the Students’ Unions’ activities and events during start of term.
• To develop and maintain relationships with colleagues from other Students’ Unions and relevant organisations, including site visits to other Students’ Unions and organisations as necessary.

General:

• Being friendly and respectful of others to maintain a safe and considerate workplace, reflecting our values of being Helpful, Empowering, Representative, Transparent and Student-focused.
• To set high standards of integrity, punctuality, accuracy, politeness, and professionalism by personal example.
• To have a flexible approach to work and to undertake any other reasonable duties which may be required, always promoting a positive image of Herts SU.
• To abide by the Herts SU Memorandum and Articles of Association, and Union Policies and Procedures, always respecting the democratic structure of the Students’ Union.
• To be aware of the department’s impact on the environment and to work within the environmental policies of the Union and the University (where applicable).

This document outlines the general duties required for the time being. This is neither a comprehensive or exhaustive list and the duties may be varied from time to time and may be changed and be added to or deducted from. Any changes will not alter the general character of the job and/or level of seniority or responsibility, unless following on from discussion and agreement.