Concierge

• Annual Salary: £32,000 per annum
• Location: Ilford, East London
• Job Type: Full-time
• Hours of work:  Monday to Friday 8am to 6pm

We are seeking a proactive and experienced Concierge to join our team at a new development in Ilford, Essex. This role is perfect for someone who is dedicated to providing exceptional customer service and maintaining high standards of security and safety within the property. The development features over 250 private build-to-rent homes, amenity spaces including a gym, private gardens, and roof terraces.

Day-to-day of the role:

• Provide a warm, professional welcome and act as the first point of contact for all enquiries.
• Deliver high standards of customer service and build positive relationships with residents.
• Manage calls, post, parcels, and keys in line with procedures.
• Ensure communal areas are clean, safe, secure, and well presented.
• Carry out daily inspections of the building, report any defects to the Property Manager/Building Operators.
• Support resident move-ins and move-outs, ensuring protection of communal areas and lifts.
• Control contractor access, sign-in/out, and monitor activity for safety and compliance.
• Inspect contractors’ Permit to Work (where required) before they are allowed on site and keep a log of contractors attending the property.
• Ensure the block is secured from trespassers and rough sleepers.
• Enforce rules tactfully, take records of tenants contravening the tenancy agreement and report appropriately.
• Maintain a visitor register and support health, safety, and fire procedures, including routine alarm testing and reporting.
• Maintain building security, monitor CCTV appropriately, and respond to incidents.
• Run a key log and ensure keys are signed in and out.
• Conduct regular block inspections to ensure Fire Exits/walkways are always kept clear of obstruction.
• Carry out weekly compliance checks as required and manage day-to-day security and safety aspects of the Block.

Required Skills & Qualifications:

• Previous residential concierge experience.
• Excellent communication and interpersonal skills.
• Proactive in identifying and resolving issues.
• Ability to work independently and as part of a team.
• Familiarity with health and safety regulations and building security.
• Flexibility to work different shifts including potential night shifts.

Benefits:

• Competitive salary
• Opportunities for professional development