Job Summary

We are seeking a dedicated and detail-oriented Property Manager to oversee the daily operations of our residential and commercial properties. The ideal candidate will possess strong administrative skills and a passion for providing exceptional customer service. You will be responsible for maintaining high occupancy rates, managing tenant relations, and ensuring that properties are well-maintained and compliant with all regulations.

Responsibilities

• To be the main point of contact for Landlords and Tenants across the portfolio of approximately 250 units across London.
• Administrating new tenancy agreements or tenancy extensions/renewals.
• Coordinating with contractors regarding maintenance and/or repair requirements.
• Processing eviction requests in accordance with the necessary legal requirements.
• Ensuring all properties meet current regulatory health and safety standards.
• Consulting with property owners and tenants to ensure all their needs are met.
• Facilitating tenants' on moving in and moving out inventory.
• To arrange mid tenancy inspections and ensure that any issues raised are highlighted to the Landlord.
• Ensuring that service charge and ground rent invoices are processed on receipt, and funds are reserved as necessary.
• Dealing with contractual paperwork arising during the course of the Tenancy.
• To ensure rent arrears are kept to a minimum by dealing with issues arising in a timely manner and ensuring the client accounting team are updated as to any problems as soon as they arise.
• To arrange the checkout and deposit release process form part of this role, including assessing the checkout for potential deposit deductions, negotiating between the Landlord and Tenant
• Ensuring that utilities and council tax are informed of new tenancies and accounts are settled by the Tenant at the end of tenancies before the deposit is released.
• Dealing with insurance claims, liaising with loss adjusters and arranging any estimates required.
• In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.

Experience

• Proven experience in property management or a related field
• Strong administrative skills with a focus on office organisation and efficiency.
• Proficiency in data entry with attention to detail to maintain accurate records.
• Familiarity with property management software.
• Excellent communication skills, both verbal and written, with an emphasis on professional phone etiquette.
• Ability to upsell properties effectively while maintaining a positive relationship with potential tenants.

Hours:

• Monday to Friday
• 9am to 6pm