Customer Service Administrator

• Location: Cambridge (Office-based)
• Job Type: Full-time, Permanent
• Salary: £30,000 - £34,000pa dependent on experience

Reed is delighted to be working with a fast-growing company who need a Customer Service Administrator to join their team, where you will play a crucial role in ensuring the accurate and timely processing of customer and supplier orders. This position is integral to maintaining high standards of service delivery and supporting both customer satisfaction and operational efficiency.

Day-to-day of the role:

• Process customer sales orders accurately and efficiently using the company’s ERP system, Sage 200.
• Respond to customer enquiries regarding orders, deliveries, and order statuses and log cases in Salesforce.
• Raise and process purchase orders to suppliers to meet customer and stock requirements.
• Monitor deliveries and proactively manage back orders or delays with suppliers.
• Produce order acknowledgements, delivery documentation and invoices as required.
• Book in stock and allocate goods to customer orders.
• Liaise professionally with customers, suppliers and internal teams to resolve issues.
• Provide general administrative support to the customer services function, including handling incoming calls.

Required Skills & Qualifications:

• Proven ability to process high volumes of transactional work with accuracy and attention to detail.
• Strong customer service skills, including clear written and verbal communication.
• Ability to prioritise workload and meet deadlines in a fast-paced environment.
• Confident in using IT systems and business software, particularly ERP/order management systems.
• Strong organisational skills with a methodical and reliable approach to work.
• Experience working in a customer service, order processing or administrative role.
• Experience supporting customers and handling queries in a professional environment.

Desirable Skills & Experience:

• Experience using ERP or accounting systems such as Sage 200.
• Experience working in a distribution, life sciences or B2B environment.
• Understanding of purchase order and stock processes.

Key Behaviours:

• Customer-focused and service-driven.
• Reliable and accountable.
• Collaborative and supportive team member.
• Adaptable and willing to learn.
• Detail-oriented and conscientious.

To apply for the Customer Service Administrator position, please submit your CV detailing your relevant experience and why you are interested in this position.