The Role

As Quality Assurance Co-ordinator, you will be responsible for monitoring performance against defined quality standards, conducting structured audits, analysing data and working closely with teams to support ongoing improvements.

Key responsibilities include:

• Conducting regular and monthly audits using a structured scorecard methodology
• Ensuring adherence to internal quality standards and relevant industry requirements
• Providing clear, balanced and constructive feedback based on audit outcomes
• Working collaboratively with stakeholders to implement quality improvements and best practice
• Collecting, analysing and reporting quality data to support regulatory and policy requirements
• Maintaining accurate records, MI and quality documentation
• Supporting continuous improvement initiatives across the business

Candidate Requirements

Essential:

• Proven experience in a Quality Assurance or Quality Control role
• Strong track record of consistently meeting daily, weekly and monthly targets
• Excellent written and verbal communication skills
• Strong analytical capability with the ability to interpret data accurately
• Exceptional attention to detail and a high standard of accuracy
• Confident decision-making skills, supported by evidence and data
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong IT skills, particularly Microsoft Excel
• A collaborative, team-oriented working style

Desirable:

• Knowledge of FCA regulations, particularly within motor finance or regulated environments
• Experience providing outcome-based feedback to a range of stakeholders
• Previous use of a Quality Management System

Working Pattern & Flexibility

The standard office hours are:

• Monday to Thursday: 08:00 - 16:00 (30-minute lunch)
• Friday: 08:00 - 13:00

However, the organisation offers genuine flexibility, including:

• Flex-time start between 07:00 and 11:00, subject to business requirements
• The option to request up to 2 days working from home per week, where operationally feasible

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