Account Manager

Gloucester

£30,000 per annum

Juice Recruitment are delighted to be supporting a fantastic client in Gloucester. This is a genuinely exciting opportunity to step into a newly created role where you’ll have real ownership, influence, and the chance to shape how customer relationships are managed moving forward.

Our client is a well-established, service-led organisation with a reputation for excellence and a deep commitment to delivering outstanding customer care.

What You’ll Be Doing

• Proactively identifying and managing at-risk or dissatisfied clients
• Taking ownership of escalated accounts and leading service recovery strategies
• Investigating service issues and collaborating cross-functionally to resolve them
• Building strong relationships and maintaining consistent communication with clients
• Monitoring performance, service delivery, and compliance to ensure improvements stick
• Producing insightful reports on retention trends, recurring issues, and opportunities
• Supporting internal teams with guidance on best practice customer retention behaviours
• Driving continuous improvement initiatives to enhance customer satisfaction

What We’re Looking For

You’ll be a confident relationship manager who knows how to turn a challenging customer situation into a positive outcome.

• Proven experience in customer relationship management, account management, or service recovery
• A track record of successfully handling difficult or dissatisfied customers
• Strong understanding of service delivery within a contract or KPI-driven environment
• Excellent communication skills able to influence both clients and internal stakeholders
• Analytical mindset with the ability to identify trends and root causes
• Highly organised, detail-focused, and able to manage multiple cases simultaneously
• Proactive, commercially aware, and confident working independently
• Strong team player who thrives in a collaborative environment

Why Apply?

• £30,000 per annum + bonus
• Be part of a brand-new function where your input will truly shape the future
• Join a business that places customer experience at the heart of everything
• Work with a supportive and collaborative internal team
• Gain exposure across multiple departments and senior stakeholders
• Enjoy long-term progression opportunities as the department grows

If you’re passionate about customer experience, love problem-solving, and want to play a key role in building something from the ground up, we'd love to hear from you.

Please apply with an up to date copy of your CV, and one of the team will be in touch!

INDS