Sales Executive and Client Experience Specialist

We’re not looking for a typical salesperson.

We’re looking for someone who understands how to guide customers towards better decisions, and in doing so, naturally increases order value and conversion.

At WaterFeatures.com, we sell high-quality outdoor water features and design-led garden products to customers who care about how their space looks and feels. We focus on premium – higher-value orders, better customer experience, and a more considered, design-led approach.

This role sits right at the heart of that.

What you’ll be responsible for:

• Turning inbound enquiries (phone, email, live chat) into confident, higher-value sales.
• Helping customers choose the right product – not just the one they initially ask about.
• Increasing average order value through natural, well-judged recommendations (e.g. planters, pebbles, Aqua Moda range).
• Thinking in terms of complete setups, not single products.
• Feeding back real customer insights to the Marketing Manager to improve product pages and conversion.
• Supporting product presentation, merchandising and photography.

What we’re looking for:

• Experience in a premium retail or consultative sales environment (e.g. interiors, garden design, furniture, kitchens, bathrooms).
• A natural ability to build trust quickly and guide conversations.
• Commercial instinct – you’ll spot opportunities to increase order value without being pushy.
• Good taste and judgement – important in a design-led, higher-end space.
• Confident communicator on phone, email and in person.
• Comfortable working in a small team where everyone contributes.

What this role is not:

• Not a call centre role.
• Not a hard sales environment.

What success looks like:

• Higher conversion rate from enquiries.
• Increased average order value.
• Customers feeling confident they’ve made the right purchase.

Why join us:

• Small team – your impact is immediate.
• Clear direction towards a more premium, design-led brand.
• Opportunity to shape how we sell, not just follow a script.