Head of End User Experience - Modern Workplace

Location: London and Manchester
Salary: £90-130k+ Benefits

About the Role

We are looking for a forward-thinking Head of User Experience (Modern Workplace) to lead the evolution of our digital workplace and end-user services across the organisation.

This is a strategic leadership role focused on delivering a seamless, data-driven, and user-centric technology experience. You will own the vision, strategy, and execution of Modern Workplace services-ensuring employees are empowered, productive, and engaged through best-in-class digital tools and support.

What You'll Be Doing

• Define and deliver the Modern Workplace and End User Experience strategy, aligned with organisational and technology objectives
• Lead the transformation from traditional IT support to a proactive, experience-led service model
• Own the delivery of end-to-end user workplace services, including Service Desk, EUC Engineering, Endpoint Management, and Collaboration platforms
• Champion Digital Employee Experience (DEX), leveraging analytics, automation, and insight-driven improvements
• Drive adoption and optimisation of Modern Workplace technologies (M365, Teams, Intune, Windows 11, VDI/Citrix, mobile platforms)
• Build and embed Experience Level Agreements (XLAs) and user-centric performance metrics
• Lead, mentor, and scale a high-performing multi-disciplinary team
• Oversee suppliers, partners, and budgets, ensuring value, performance, and service innovation
• Act as a trusted advisor to senior stakeholders and business leaders, translating technology into measurable business outcomes

What We're Looking For

• Proven leadership experience in a Head of EUX / End User Computing / Workplace Technology role
• Strong track record delivering Modern Workplace and DEX transformation programmes
• Deep expertise across Microsoft ecosystem and end-user platforms
• Experience implementing or optimising DEX tools (e.g. Nexthink, Lakeside, Aternity)
• Strong understanding of IT Service Management (ServiceNow or similar) and service transformation
• Commercial awareness with experience managing budgets, suppliers, and outsourced services
• Passion for user-centred design, productivity, and employee experience
• Excellent stakeholder management, with the ability to influence C-suite and board-level decisions

What Success Looks Like

• A measurable improvement in employee productivity and satisfaction
• Reduced incidents through proactive and predictive support models
• Increased adoption and optimisation of digital workplace tools
• Clear, data-driven visibility of user experience and service performance at executive level
• A high-performing, engaged team delivering exceptional user outcomes

Why Join Us?

• Lead a high-impact digital workplace transformation
• Shape the future of how our employees experience technology
• Work in a progressive, innovation-led environment
• Enjoy strong executive support and the autonomy to make change happen

RSG Plc is acting as an Employment Agency in relation to this vacancy.