Keoghs are seeking a Claims Handler (CH4) to join their Liverpool team. The claims handler will pro-actively manage a caseload of Public Liability and Employers Liability & Property Damage (up to and including reserve limits of £40,000) to conclusion. In addition to handling a case load undertake auditing within the Department.

• To create accurate Claims Management System records
• To ensure quality, service standards and productivity levels are maintained to a high standard
• To develop client contacts and an understanding of the client culture
• Where appropriate, attend client review meetings
• To assist with both internal & external auditing
• To undertake projects and to be able to deliver within agreed timescales
• To continually keep Managers abreast of any client changes and issues
• Report to Team Leader/Claims Unit Service Manager undertaking appropriate additional tasks
• Allocate new claims as and when required
• Carry out supervisory tasks appropriate to level and as per management instructions
• Undertake monthly audits for all fee earners in the Department 
• Undertake client audits as required 
• Develop and maintain an audit process, to allow for feedback to be recorded and retained. Outputs to be communicated  to the Head of Operations, Team leaders and file handler

• Minimum 4 years claims handling, at least 3 years El/PL dealing with complex quantum 
• Significant experience in the evaluation, negotiation and settlement of Public/Employers' Liability Claims is essential
• Experience providing training or supervising (desirable) 
• Technical delivery would preferably include some RSI or CRPS – but not essential.
• Effectively prioritises workload and organises own work effectively
• Demonstrates an understanding of the market and industry

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation