Hands-on Level 2 IT Support contractor providing end-to-end incident and request management for a large, global user base. The role focuses on advanced desktop support across Windows and macOS, Microsoft 365, endpoint management and video conferencing, with strong SLA ownership and high-quality ticket management.

Client Details

This opportunity is with a well-established organisation in the financial services industry.

Description

• Provide Level 2 support across Windows and macOS environments
• Manage incidents and service requests end to end via Jira Service Management
• Troubleshoot Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)
• Support endpoint management using Intune
• Resolve video conferencing issues (Cisco)
• Execute onboarding and offboarding activities
• Manage escalations and liaise with senior resolver teams
• Maintain excellent ticket hygiene and SLA awareness
• Contribute to knowledge articles and SOP documentation
• Communicate clearly with users throughout issue resolution

Profile

A successful 2nd Line - IT Support professional should have:

• 2+ years' experience in a Service Desk or IT Support environment
• Proven Level 2 troubleshooting in a multi-platform enterprise setting
• Strong Windows and macOS desktop support experience
• Solid Microsoft 365 support capability
• Experience working with Jira Service Management or similar tools
• Excellent verbal and written communication skills
• Ability to translate technical detail into business-friendly language
• Desirable: Jamf, VIP/executive support, SSO/MFA, Zscaler, CrowdStrike

Job Offer

• Competitive daily rate between £200 and £240, paid in GBP.
• Temporary role offering exposure to the financial services industry in London.
• Opportunity to work within a large organisation with a focus on technology.
• Chance to further develop technical skills in a professional environment.

If you are ready to make an impact and grow your expertise in IT support, apply today to join this exciting opportunity in London!