Our client, a major UK retail bank, provides every day banking services to over 17 million retail customers. The banks expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking.

On behalf of this organisation, AMS are looking for a Platform & Product Operations Manager for a 6 Month contract based in London or Edinburgh (Hybrid - Once per month in the office).

Purpose of the role:
As Platform & Product Operations Manager you will run and mature a Customer Intelligence Platform supporting outbound customer engagement across the bank.
The platform helps teams understand whether customer engagement approaches and outbound messaging are effective.

What you'll do:

• Establish and maintain the operational rhythm for a live platform, improving Business as Usual performance and reliability.
• Set up and maintain dashboards, reporting, alerting mechanisms, and SLAs for incident response.
• Provide clear insight into the performance and impact of outbound customer messaging and engagement activity.
• Create effective interfaces between business and technology teams, ensuring shared understanding of priorities, issues, and outcomes.
• Establish clear service ownership, governance forums, and operating cadences to support a scalable platform.
• Work closely with engineers and the wider team to shape how the platform and its operating model evolve over time.

The skills you'll need:

• Experience running or maturing platforms or services in live, scaled environments.
• Able to translate business needs into clear operational requirements and priorities.
• Comfortable defining dashboards, metrics, SLAs, and operating rhythms.
• Proven ability to work closely with engineers and stakeholders without direct line management responsibility.
• Background or exposure to data driven or AI enabled platforms is beneficial.
• Experience working in Banking or Financial industry.
  
  

Next steps:

This client will only accept workers operating via an Umbrella or PAYE engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business