Overview

We are looking for a well-rounded IT Engineer who can take ownership of both day-to-day support and full project delivery. This role combines service desk responsibilities with end-to-end project management, including customer onboarding, migrations, and solution design.

You will play a key role within the IT team, contributing across all areas of service delivery while also helping shape the direction of our IT services offering.

Key Responsibilities

• Work as part of the IT team to manage and resolve support tickets across customer environments
• Provide remote support to customers from the office and attend site visits where required
• Configure and deploy laptops, desktops, and Mac devices (Azure/Entra joined)
• Support Microsoft 365 environments including Exchange, SharePoint, OneDrive and Teams
• Deploy and support security solutions including endpoint security, email security, backup, RMM, security awareness training, and password management tools
• Work with and support solutions within the Acronis stack

Project & Onboarding Responsibilities:

• Lead IT onboarding projects from discovery through to delivery
• Conduct discovery calls and audits of customer infrastructure
• Design and implement IT solutions based on customer requirements
• Deliver migrations (e.g. server to cloud, NAS to SharePoint, tenant migrations)
• Manage project timelines, documentation, and customer communication
• Attend customer sites to support installations and project delivery

Internal & Strategic Responsibilities:

• Contribute to internal IT projects and continuous improvement initiatives
• Support product selection, testing, and rollout of new services
• Help shape and refine F One’s IT service offering

Skills & Experience

• Minimum 3–5+ years’ experience in IT support, ideally within an MSP environment
• Proven experience delivering IT projects or migrations
• Strong understanding of Microsoft 365 and cloud technologies
• Experience deploying security solutions such as endpoint protection, email security, backup, or RMM platforms
• Ability to manage multiple workstreams across support and project delivery
• Excellent communication and customer-facing skills
• Comfortable working independently and taking ownership

Additional Requirements

• Full UK driving licence
• Willingness to travel to customer sites as part of the role

What We’re Looking For

• A well-rounded engineer who is comfortable across both support and project work
• Someone who can take ownership of customer onboarding and delivery
• A proactive individual who can contribute to the growth and evolution of our IT services

Package

• Competitive salary
• Company vehicle
• Ongoing training and development
• Opportunity to play a key role in a growing MSP
• Company and team-based incentives