In-House Service & Logistics Coordinator

• Location: Chessington, Surrey
• Job Type: Full-time

We are seeking a dedicated In-House Service & Logistics Coordinator to join our team. This role involves managing end-to-end logistics processes, overseeing warehouse operations, and ensuring high standards of inventory management. The ideal candidate will have a strong background in logistics and inventory control, with excellent problem-solving and communication skills.

Day-to-day of the role:

• SAP & Logistics Process:
  • Execute daily logistics operations in SAP, including goods receipt, put-away, and goods issue.
  • Oversee end-to-end logistics processes such as order-to-ship, repair loop, and reverse logistics, ensuring data accuracy and traceability.
• Warehouse Operations:
  • Manage all inbound and outbound flows, ensuring correct packing, labelling, and documentation.
  • Maintain 5S and housekeeping standards across warehouse, stores, and workshop areas.
  • Arrange collection/dispatch to customer sites and field engineers, optimizing cost and lead time.
• Inventory Management & Internal Controls:
  • Maintain over 98% inventory accuracy through robust cycle counting and reconciliation.
  • Plan and execute annual stock take in collaboration with the Service Manager.
  • Handle issues with damaged goods or deliveries and raise claims as necessary.
• In-house Service & Customer Support:
  • Manage booking in of customer equipment and parts deliveries in SAP.
  • Package materials for shipment ensuring protection in transit and accurate documentation.
  • Maintain a clean, tidy, and compliant workshop environment to support in-house repair workflows.

Required Skills & Qualifications:

• Strong knowledge of end-to-end logistics processes and inventory control.
• Forklift driver's licence and experience in a racked warehouse environment.
• Proficient in MS Office Suite, particularly Excel.
• Familiarity with data visualisation tools like Power BI is a plus.
• Excellent problem-solving, prioritisation, and stakeholder communication skills.
• Experience working with 3PLs and international shipments is advantageous.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and training.
• Dynamic and supportive work environment.

To apply for the In-House Service & Logistics Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.