Customer Service Advisor

Red Recruitment is recruiting Customer Service Advisors to join our client who administers and manages medical claims for UK corporate healthcare schemes. Located in central Bristol, this position contains many benefits as well as a generous salary from £27,000- £28,000 per annum.

You will be responsible for coordinating member treatment plans, liaising with all members of the healthcare team and ensuring you provide appropriate medical information and access to required medical services. This is a role where good customer service skills are key, and you are not required to have any medical qualifications.

Benefits and Package for a Customer Service Advisor:

• Salary: £27,000- £28,000 per annum
• Hours: 35 hours per week
  Contract Type: Permanent
• Location: Bristol City Centre
• Start date: ASAP
• On going training and professional enhancement opportunities
• Pension plan

Key Responsibilities of a Customer Service Advisor:

• Obtaining medical evidence from providers to substantiate claims decision/treatment
• Answering any calls from clients, providers and specified members in relation to initial and/or ongoing claims
• Arranging care with the appropriate medical team/facility
• Ensuring treatment delivered is relevant and appropriate by monitoring ongoing treatment plans for members
• Dealing with queries in relation to clinical treatment or pre-authorisation requests

Key Skills and Experience of a Customer Service Advisor:

• Previous experience within a claims background is desired, experience within the private medical insurance industry is advantageous
• High standard of customer service and ability to demonstrate customer led thinking is required
• Good knowledge of Microsoft packages
• Able to work well both independently and as part of a team
• A high degree of accuracy and attention to detail is required

If you are interested in this position, please apply now!

Red Recruitment (Agency)