The Company

Our client is a well-established organisation, supporting learners as they progress through their training journey. They are dedicated to delivering high-quality education, outstanding customer service, and a supportive learning environment. Working closely with their partner training network, they help their students achieve their goals while maintaining a friendly, student-centred culture.

The Role

On behalf of our client, we are seeking a Customer Operations Administrator to support the student journey across the training business. Reporting to the Commercial Director, you will provide high-quality customer service, advise prospective students on course options, and ensure accurate administration of orders and records.

This is a varied role covering customer support, order processing, CRM data management, and marketing assistance. You will play an important part in the smooth day-to-day operation of the training programmes.

Responsibilities

• Provide clear, accurate guidance to prospective and current students throughout their training journey.
• Support student-related administration, maintaining up-to-date records and handling enquiries promptly.
• Coordinate end-to-end order processing for partner schools and individual customers, ensuring accuracy and timely fulfilment.
• Monitor and manage stock levels of course materials, including ordering, receipt, and regular checks.
• Maintain accurate customer and sales data within the CRM system and support process improvements.
• Contribute to marketing initiatives and competitor monitoring, sharing insights with the team.
• Assist with basic analysis of customer data to inform business decisions.
• Provide occasional reception cover and support events or promotional activities as needed

The Person:

The ideal candidate is proactive, detail-oriented, and committed to delivering excellent customer service. You will be confident working independently, building rapport with a wide range of people, and managing multiple priorities in a busy environment.

• 5 GCSEs (or equivalent) at grade C or above, including Maths and English.

• 1+ year of experience in a customer-facing role, preferably within education or training.

• Proficiency with CRM systems and Microsoft Office applications, including Word, Excel, and Outlook.

• Strong verbal and written communication skills.

• Ability to build rapport, work independently, and maintain a high level of accuracy.

The Salary:

£26,000

The Location:

North Somerset, Bristol, + Hybrid (3 days per week office based Mon- Wed and Thursday and Friday from home)

The Hours:

Monday – Friday 8.30am – 4.30pm (37.5 hours per week)

Benefits

• Hybrid working
• Casual dress
• Company pension
• Free on-site parking
• Company events
• Profit sharing