A leading law firm is looking for a Senior Client Programmes Manager to drive strategic client initiatives and support growth across key accounts.

The Role

You’ll lead three core workstreams: Key Account Management (KAM), Client Feedback, and Client Experience (CX). Working closely with senior stakeholders, you’ll manage key client relationships, deliver client development plans, and embed best practice across the business.

Key Responsibilities

• Manage a portfolio of key clients and deliver strategic account plans
• Lead the firm’s KAM programme, including tools, frameworks, and reporting
• Drive the client feedback programme to generate actionable insights
• Support and implement CX initiatives to enhance the client journey
• Collaborate with stakeholders to identify growth opportunities and improve performance

About You

• Strong experience in client programmes, BD, or relationship management
• Proven ability to influence senior stakeholders
• Excellent project management and communication skills
• Proactive, resilient, and comfortable working in a fast-paced environment

At Norfolk Capsey, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let us know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.

ABOUT NORFOLK CAPSEY

Norfolk Capsey is a professional services marketing & business development recruitment specialist. For over twenty five years we've been connecting talent with many leading professional services firms in the UK & internationally. Access our website for the latest vacancies and follow our LinkedIn page for vacancies & market updates.