Property Manager

Location: London (Holloway / Finchley as required)

Department: Property Management

Reports to: Operations Manager

About the Role

As Head of Property Management at Drivers & Norris, you will lead and oversee the residential property management function across the business. You will be responsible for ensuring the effective delivery of high-quality management services, maintaining full compliance with all regulatory requirements, and driving performance across the portfolio.

This is a leadership role requiring a proactive, commercially aware individual who can manage teams, enhance operational processes, and maintain the company’s reputation for exceptional client service.

Key Responsibilities Leadership & Team Management

• Lead, mentor, and develop the Property Management team to ensure high performance and accountability
• Set clear objectives, monitor KPIs, and drive continuous improvement across the department
• Provide guidance on complex tenancy, legal, and operational matters
• Ensure consistency in service delivery across all managed portfolios

Client & Landlord Relationship Management

• Oversee key landlord relationships, particularly high-value or complex portfolios
• Provide strategic advice to clients on asset performance, compliance, and risk management
• Ensure high levels of client satisfaction, retention, and service delivery
• Handle escalated complaints or sensitive matters professionally

Portfolio & Tenancy Oversight

• Oversee the management of all tenancies, including arrears, renewals, and compliance
• Ensure all properties are managed in line with current legislation (ASTs, Right to Rent, safety compliance, licensing, etc.)
• Implement and maintain robust processes for inspections, reporting, and record keeping
• Monitor portfolio performance, identifying risks and opportunities

Compliance & Risk Management

• Ensure full compliance with all relevant UK property legislation and regulatory standards
• Maintain adherence to ARLA Propertymark and The Property Ombudsman requirements
• Oversee deposit compliance, safety certification, and licensing obligations
• Manage risk across the portfolio, including legal and reputational exposure

Maintenance & Asset Management

• Oversee maintenance strategy and contractor performance
• Ensure timely and cost-effective resolution of repairs and property issues
• Implement planned maintenance programmes to protect asset value
• Review and approve significant works and expenditure

Financial Oversight

• Oversee rent collection, arrears management, and financial performance of the portfolio
• Monitor budgets, expenditure, and contractor costs
• Ensure accurate financial reporting and controls are in place
• Work closely with accounts to maintain financial accuracy and efficiency

Operational Excellence

• Review and improve internal processes, systems, and workflows
• Ensure effective use of property management software and reporting tools
• Drive efficiency, consistency, and scalability across the department
• Support wider business objectives and cross-department collaboration

Skills & Experience Required

• Extensive experience in residential property management, with leadership responsibility
• Strong knowledge of UK lettings legislation and compliance requirements
• Proven ability to manage teams and drive performance
• Excellent organisational and problem-solving skills
• Strong communication and stakeholder management abilities
• Commercial awareness and financial understanding
• Proficiency in property management systems and Microsoft Office

Desirable Qualifications

• ARLA Propertymark qualification (or equivalent)
• Full UK driving licence

What Drivers & Norris Offers

• A senior leadership role within a well-established and respected agency
• Opportunity to shape and develop the property management function
• Supportive and collaborative working environment
• Competitive salary with performance-related incentives
• Clear progression and long-term career development opportunities